Quality Control

Annie Asplen, Paramedic, MS
Medical Writer, Regulatory Assistant, Senior Information Specialist

Most of our work is done independently, with team members helping callers one-on-one. Because of this, it can be difficult for our agents to assess the quality of their own work, which is vital to continued improvement. That’s why our quality control (QC) program is in place to help …

Case Studies

Annie Asplen, Paramedic, MS
Medical Writer, Regulatory Assistant, Senior Information Specialist

Some of the case scenarios that we handle at SafetyCall are very common. Whether it’s a dog who chewed on a roach motel or a child who ate too many gummy vitamins, we sometimes get so practiced at handling similar calls that we could recite them from beginning to …