Careers

About Us

SafetyCall International, PLLC (SCI) is a 24/7 multidisciplinary health care practice, licensed by the boards of Medicine, Pharmacy, and Veterinary Medicine, that provides manufacturers with adverse event management, regulatory reporting, post-market surveillance, customer service and consulting services.

Benefits of Employment

Our employees enjoy many benefits including:

  • Ability to work from home
  • Medical Insurance Options
  • Dental Insurance
  • Vision Insurance
  • Pet Insurance
  • Accident Insurance
  • Life Insurance
  • Short & Long Term Disability
  • 401k with Match
  • Paid time off
  • Paid holidays
  • C/E & License Reimbursement
  • Incentive Programs
  • And Many more!

States We Work In

Our employees work in multiple states throughout the country! Want to know if we’re hiring in your state? See the list below:

  • Arizona
  • Colorado
  • Florida
  • Georgia
  • Illinois
  • Kansas
  • Michigan
  • Minnesota
  • Nebraska
  • Nevada
  • North Carolina
  • North Dakota
  • Tennessee
  • Texas
  • Virginia
  • Washington
  • Wisconsin

Work from Home Requirements

Do you want to work with us from the comfort of your home? Here’s what you’ll need:

IT Requirements

  • High Speed Internet (not WiFi)
  • Landline phone (with a head set)
  • Computer with Windows 10 Home or Pro Edition Operating System
    • Must have Windows 10 Microsoft Word & Excel
    • Desktop & Laptops can be used, but must be able to connect up to 3 monitors
    • No Apple computers
  • Surge Protection

Remote candidates may be asked to provide specific information about their IT equipment and internet provider. More information about our IT requirements are provided during the interview process.

In addition to the IT requirements listed above, candidates must also have a designated home office area that meets certain requirements and may not have any other responsibilities during the time they are working such as caring for dependents.

Job Openings

Thanks for your interest in employment with SCI/PPH! Our current openings are listed below.

Don’t see a position you’re interested in? We have an ongoing recruitment process and would encourage interested candidates to submit a cover letter and resume to careers@safetycall.com for future opportunities. Applicants who submit their information will be kept on file and considered for future roles.

Curious about what it’s like to work for SCI? Email careers@safetycall.com with your questions!

Thank you!

-The HR Team


Associate Veterinarian 

Position Description

The Associate Veterinarian performs toxicology consultation via the telephone, email and chat with veterinarians, veterinary technicians, other health care providers, pet owners and consumers calling into Pet Poison Helpline or SafetyCall’s industry side. Associate Veterinarians document history, case notes and recommendations into an electronic medical records system. Associate Veterinarians act as a resource for support staff in the call center and provide training and guidance when needed. In addition to the core duties, presentation and publication opportunities also exist for those who are interested. We provide an extensive toxicology training program upon hire.

Schedule

Part Time:  2-3 weekends/month. The position does not have a set schedule. Shifts are 8 ½ hours long and include a 30-minute unpaid lunch break. Shifts are primarily evening hours with shift start times ranging from 2pm-5:30pm CST with occasional earlier shifts. This position will also work some holidays. While we may be able to work with some scheduling restrictions, flexibility in availability is highly preferred as we operate 24/7. Overnights are not required.

Qualifications

  • Current Minnesota veterinary medicine license or ability to obtain upon hire.
  • At least three (3) years of clinical experience, emergency and/or veterinary internship strongly preferred.
  • Some toxicology experience is preferred, but not required.
  • Proficiency with keyboarding, PCs, Microsoft Office, and common computer software and hardware.
  • Excellent written and oral communication skills with the ability to speak and write clearly with compassion and professionalism.
  • Ability to exhibit sound and accurate judgment.
  • The ability to apply principles of logical and scientific thinking to a wide range of intellectual and practical problems. Ability to deal with a variety of abstract and concrete variables.
  • Ability to gather, analyzes, and synthesize complex or diverse information.
  • Ability to work varying shifts including days, evenings, weekends, holidays and if assigned, overnights.
  • Strong attention to detail and spelling with the ability to accurately enter data with very few errors.
  • Ability to attend to multiple tasks simultaneously while maintaining quality and accuracy.
  • Ability to accurately add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, decimals, ratios and percentages.
  • Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form.
  • Customer service focused attitude and behavior

Remote Agent Requirements:

Candidates who work remotely must have or be willing to obtain and maintain at their expense certain IT requirements including reliable high-speed internet with an ISP that can supply a cable modem internet service with a minimum of 20mb download speed and a PC computer (no Apple computers) with Windows 10 and the capability to display two monitors. Candidates must also have a designated home office area that meets certain requirements and may not have any other responsibilities during the time they are working such as caring for dependents.

To Apply:

SCI offers competitive pay and benefits, a fun work environment and experience in a fascinating field.  Interested candidates should send your curriculum vitae and letter of interest, including availability and any scheduling restrictions, to careers@safetycall.com.  Our team will review each submission and contact the candidates that most closely match our qualifications.


Sales & Marketing Intern

SafetyCall International (SCI) is looking for a Sales and Marketing Intern to join our team in Bloomington, MN the summer of 2019!  This individual will work closely with the Sr. Director of Sales and Marketing in various projects helping to support various sales and marketing initiatives such as client growth, data management and various marketing activities.

The Sales and Marketing Intern will work full-time Monday-Friday 9am-5pm during the summer months with a potential to stay on part time after summer. This position pays $16/hour.

Responsibilities:

  • Assist in the development of the SCI pipeline of potential clients by various methods which could include contacting them via telephone, email, professional social media like Linkedin and reconnecting with previous contacts.
  • Utilize Salesforce to track SCI client, potential client and pipeline activities.
  • Assist in preparation and execution of client visits.
  • Support sales staff by researching and providing sales data, market trends, forecasts, account analyses, and new product information.
  • Participate in various departmental projects.
  • Assist in lead follow-up of potential clients.
  • Lead and or participate in SCI data management and report generation/building initiatives.
  • Assist Sr. Director of Sales and Marketing in the execution of strategic plan initiatives for the department.
  • Assist Sr. Director of Sales and Marketing along with the Sales and Marketing Coordinator in carrying out duties related to marketing functions.
  • Complete other duties as assigned.

Qualifications:

  1. College student or graduate with an emphasis on marketing, advertising, sales, public relations or business.
  2. Above average proficiency with keyboarding, PCs, Microsoft Office, and common computer software and hardware. Previous experience working with Salesforce is a plus.
  3. Ability to effectively communicate, both verbally and in writing on a regular basis
  4. Ability to work effectively independently and in a team environment to meet deadlines.
  5. Ability to maintain regular and punctual attendance
  6. Customer service focused attitude and behavior.

To Apply

Interested candidates should submit their resume and a cover letter or introductory e-mail to careers@safetycall.com. Our team will review each submission and contact the candidates that most closely match the qualifications.


Veterinary Information Specialist-Full Time and Part Time

Are you looking to gain experience in an interesting, new field? Pet Poison Helpline (PPH)/SafetyCall International, PLLC (SCI) may have just what you’re looking for! PPH/SCI is looking to add a full-time (40 hours/week) and part-time (2-3 weekends/month) Veterinary Information Specialists in our office in Bloomington, MN or remote from home if outside of the Twin Cities area.

These positions are in a call center/office environment or remote from home if applicable. Given the nature of the positions, many pet owners and veterinary staff are calling under emergency or perceived emergency circumstances and are therefore in distress.  Staff must be able to manage cases under pressure and be comfortable talking to people in various emotional states.

Veterinary Information Specialist Description

The Veterinary Information Specialist position is responsible for responding to incoming cases on Pet Poison Helpline and SafetyCall’s industry side via the telephone, email, and chat applications regarding potential toxic exposures, poisonings and other adverse events from pet owners and veterinarians related to various household and consumer products, animal health products, plants, OTC products, dietary supplements, prescription drugs, and other chemical exposures. Specialists take full histories and details of the events, triage the cases and provide accurate medical, health and safety information to the callers. Specialists document each case in an electronic record and follow up as necessary to ensure the well-being of the animals and facilitate adverse event reporting on the industry side.

Schedule

Full-time, 40 hrs/week.  Positions do not have a set schedule. Shift times and shift days will vary and include weekends, typically 2 per month and up to 3 during our busy season, and some holidays. At this time available shifts are 8 ½ hours long and are primarily evening shifts (shift start times are ranging from 2pm-6pm CST and shift end times ranging from 10:30pm-2:30amCST). While we may be able to work with some scheduling restrictions, flexibility in availability is highly preferred as we operate 24/7.  Overnights are not required. There is an extensive training program for this position. It will consist of 1-2 weeks full-time remote training. There is also a requirement of 2-3 weeks, full-time that will take place in our office in Bloomington, MN. Candidates outside of the Twin Cities will have hotel and travel expenses reimbursed if applicable.

Part Time, weekend shifts.  Positions will work 2-3 weekends (Saturday and Sunday) shifts per month and holidays that fall on scheduled weekends. Shifts are 8 ½ hours and will include mid, evening and late evening shifts between the hours of 10am-2:30am CST. While we may be able to work with some scheduling restrictions, flexibility in availability is highly preferred as we operate 24/7.  Overnights are not required. There is an extensive training program for this position. It will consist of 3-4 weeks remote training at 24hrs/week (with some flexibility with scheduling). There is also a requirement of 2-3 weeks, full time (40 hours/week) that will take place in our office in Bloomington, MN. Candidates outside of the Twin Cities will have hotel and travel expenses reimbursed if applicable.

Required Experience, Skills, Knowledge and Abilities

  1. Active CVT/LVT/RVT License
  2. 1+years of work experience in a veterinary clinic/hospital
  3. At least one year of emergency/critical care experience preferred
  4. Ability to work varying shift times and varying days, including weekends as specified above.
  5. Proficiency with keyboarding and data entry, PCs, Microsoft Office, and common computer software and hardware.
  6. Ability to accurately add, subtract, multiply, and divide using whole numbers, common fractions, decimals, ratios and percentages
  7. Excellent verbal and written communication that is clear, concise, professional and empathetic
  8. Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form
  9. Strong attention to detail and the ability to multitask
  10. Customer service focused attitude and behavior

Remote Agent Requirements

Candidates who work remotely must have or be willing to obtain and maintain at their expense certain IT requirements including reliable high speed internet with an ISP that can supply a cable modem internet service with a minimum of 20mb download speed and a PC computer (no Apple computers) with Windows 10 and the capability to display two monitors. Candidates must also have a designated home office area that meets certain requirements and may not have any other responsibilities during the time they are working such as caring for dependents.

To Apply

Interested candidates should submit their resume and cover letter or introductory email to careers@safetycall.com. Introductions should include which position is of interest, your availability and any scheduling restrictions, and why you are a good fit for the remote position if applicable. Submissions without a cover letter or introductory email that includes the requested information will not be considered. Our team will review each submission and contact the candidates that most closely match the qualifications.


Customer Service Representative

SafetyCall International (SCI) is growing and is looking to add a full time ( 40 hours/week) Customer Service Representative to our team in our office in Bloomington, MN or remote from home.

Schedule

The position will be scheduled 40 hours/week (5 days/week), Monday-Friday with varying shifts from 8am-4:30pm or 8:30am-5pm. This position is available for a work from home arrangement. Remote staff must be able to train in our home office in Bloomington, Minnesota for a 2-3 week period and travel to the office as needed after that. They must also meet the IT requirements described below.

Essential Duties/Position Responsibilities:

  • In an office/ call center environment, promptly answer and accurately manage inbound customer service cases (approximately 25-30 cases/day) from consumers with questions and/or concerns regarding various products. Cases come in via phone and email.
  • Provide exceptional customer service through clear and accurate communication, compassionate delivery and quick and efficient service.
  • Recognize medical/exposure cases, triage and transfer to appropriate staff members.
  • Receive and respond to customer service inquiries via e-mail and postal mail.
  • Receive and process product refund requests.
  • Assist with company mailings including mail merges, preparing letters, labels & envelopes.
  • Perform outbound call backs to consumers and return voicemail messages left afterhours.
  • Educate consumers and promote good will for SCI’s clients.
  • Research product information as needed.
  • Participate in all required training and continuing education sessions.
  • Maintain a positive and cooperative relationship with all coworkers.
  • Maintain regular and punctual attendance.
  • Complete all other duties as assigned by a supervisor.

Required Experience, Skills, Knowledge and Abilities:

  1. At least 1 year of experience in a customer service role, call center experience preferred.
  2. Verbal and written communication that is clear, concise, accurate, professional, empathetic and compassionate on a regular basis, including during stressful or high-pressure situations and calls.
  3. Strong attention to detail and spelling with the ability to accurately enter data with very few errors.
  4. Ability to attend to multiple tasks simultaneously while maintaining quality and accuracy.
  5. Above average proficiency with keyboarding and data entry, navigating PCs, navigating the internet and using common computer software and hardware.
  6. Customer service focused attitude and behavior.
  7. Ability to apply common sense understanding to carry out instructions furnished in written and oral form.
  8. Ability to work cohesively as part of a team.
  9. Ability to maintain regular and punctual attendance.

Preferred Experience, Skills, Knowledge and Abilities:

Knowledge of medical terminology is helpful.


RN Health Information Specialist

Are you looking for a new, exciting and unique opportunity to work “hands off” in the nursing field? SafetyCall International (SCI) may have just what you are looking for! SCI is currently seeking a full-time Registered Nurse (RN) to work as a Health Information Specialist in our Bloomington, MN office or remote from home!

Position

The RN, Health Information Specialist position is responsible for managing and documenting adverse events, lack of efficacy cases and product safety/product use inquiries via telephone and email reported by consumers and health care professionals related to various dietary supplements, over the counter and prescription drugs, and other consumer products. This position also manages exposure cases for household and industrial products/chemicals. Health Information Specialists triage cases, provide health, safety and technical product information to consumers and health care professionals and escalate cases to trained medical professionals as needed. Health Information Specialists document cases received via into SCI’s electronic databases to facilitate adverse event reporting to regulatory organizations such as the EPA and FDA on behalf of our clients. Health Information Specialists may also follow-up on reported cases via phone and/or email to ensure the wellbeing of the consumer and gather additional information regarding cases such as recovery/health status or additional product information. SCI offers possible growth opportunities for Health Information Specialists and the opportunity to get involved in various company committees along with case presentation opportunities.

This is a hands-off, call center-based position in the medical field. This position works in an office environment or remote from home if applicable. Candidates best suited for this role are ready to move away from direct patient care and work in a more repetitive, slower paced position. Candidates must be able to deal with difficult or upset consumers on a regular basis and be detail oriented in verbal and written communication.

Schedule:  This is a full time (40 hours/week) position working Monday-Friday, daytime hours. Occasional weekends may be required.

No Background/experience in the regulatory, toxicology or pharmaceutical field is required. We offer an extensive and ongoing training program.

Qualifications

  • Current Registered Nurse (RN) in good standing
  • 1+ years’ clinical experience as an RN
  • Experience working on a nurse help line preferred, but not required
  • Above average proficiency with keyboarding and accurate data entry, PCs, Microsoft Office, and common computer software and hardware
  • Ability to effectively communicate, both verbally and in writing, during stressful or high pressure situations on a regular basis
  • Ability to maintain regular and punctual attendance
  • Ability to deliver high quality customer service with patience and compassion
  • Ability to work cohesively as part of a team
  • Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form
  • Verbal and written communication that is clear, concise, professional, empathetic and compassionate
  • Thorough documentation skills in obtaining medical history and written timeline of events in compliance of regulatory reporting agencies.

We highly suggest that interested candidates visit our website, www.safetycall.com, and view our company overview video. Interested candidates should submit their resume and a cover letter or introductory e-mail to careers@safetycall.com. Our team will review each submission and contact the candidates that most closely match the qualifications.


 

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  • Connector.

    Full-Time Employee Benefits

    • Paid time off
    • Medical and Dental insurance with employer contributions
    • Short Term Disability / Long Term Disability
    • Life Insurance
    • 401K with company match
    • Flexible Spending Account / Health Savings Account

  • Connector.

    Fun Facts about Working at SafetyCall

    Annual seasonal social and team-building events include:

    • Summer lawn bowling tournament and gathering at Brits Pub
    • Annual holiday celebration each January
    • Employee recognition awards (including years of service and SafetyCall’s kudos program)
    • Wine education seminars and tastings
    • Employee appreciation program includes meals catered in monthly
    • Birthdays celebrated monthly
    • Veterinary staff offers complimentary continuing education sessions for credit to veterinarians and certified veterinary technicians in the Twin Cities area as well as other states
    • Complimentary continuing education seminars are also available for pharmacists, EMTs and paramedics