Careers

About Us

SafetyCall International, PLLC (SCI) is a 24/7 multidisciplinary health care practice, licensed by the boards of Medicine, Pharmacy, and Veterinary Medicine, that provides manufacturers with adverse event management, regulatory reporting, post-market surveillance, customer service and consulting services.

Benefits of Employment

Our employees enjoy many benefits including:

  • Ability to work from home
  • Medical Insurance Options
  • Dental Insurance
  • Vision Insurance
  • Pet Insurance
  • Accident Insurance
  • Life Insurance
  • Short & Long Term Disability
  • 401k with Match
  • Paid time off
  • Paid holidays
  • C/E & License Reimbursement
  • Incentive Programs
  • And Many more!

States We Work In

Our employees work in multiple states throughout the country! Want to know if we’re hiring in your state? See the list below:

  • Arizona
  • Colorado
  • Florida
  • Georgia
  • Illinois
  • Kansas
  • Michigan
  • Minnesota
  • Nebraska
  • Nevada
  • New Mexico
  • North Carolina
  • North Dakota
  • Oregon
  • South Carolina
  • Tennessee
  • Texas
  • Virginia
  • Washington
  • Wisconsin

Work from Home Requirements

Do you want to work with us from the comfort of your home? Here’s what you’ll need:

IT Requirements

  • High Speed Internet (not WiFi)
  • Landline phone (with a head set)
  • Computer with Windows 10 Home or Pro Edition Operating System
    • Must have Windows 10 Microsoft Word & Excel
    • Desktop & Laptops can be used, but must be able to connect up to 3 monitors
    • No Apple computers
  • Surge Protection

Remote candidates may be asked to provide specific information about their IT equipment and internet provider. More information about our IT requirements are provided during the interview process.

In addition to the IT requirements listed above, candidates must also have a designated home office area that meets certain requirements and may not have any other responsibilities during the time they are working such as caring for dependents.

Job Openings

Thanks for your interest in employment with SCI! Please see our open positions below. To apply, send a cover letter and resume to careers@safetycall.com. We review all applications and will schedule interviews with those who most closely match our needs.

Don’t see a position you are interested in? You can still apply! We are always accepting LPN (License Practical Nurse) and Customer Service applicants for future hiring needs.

Thank you!

-The HR Team


Customer Service Department Manager 

This position is NOT available for remote employment. Candidates must be able to work out of our office in Bloomington, MN.

This is an exempt (salaried) position which will regularly work Monday through Friday between the hours of 8am-6pm and outside those hours as needed.

Essential Duties/Position Responsibilities:

  • Manage the overall operational, budgetary and financial responsibilities and activities of the Customer Service department.
  • Plan and implement systems that perform and evaluate the work and fulfill the mission and goals of the department and company efficiently and effectively.
  • Plan and allocate resources to effectively staff and accomplish the work to meet departmental productivity, quality and service goals.
  • Plan, evaluate and improve the efficiency of department processes and procedures to enhance speed, quality, efficiency and output.
  • Responsible for development, implementation and training related to Customer Service and new clients.
  • Plan assign and direct work of assigned employees. Track FTE and other budget numbers.
  • Carry out supervisory responsibilities for assigned employees that include: training; completing performance reviews; providing timely feedback; tracking and approving time records; tracking compliance; tracking and addressing staff concerns and issuing disciplinary actions as needed; and actively fostering positive and cooperative working relationships.
  • Actively participate in the recruitment and selection process of new CSRs.
  • Participate in all required weekly, biweekly and other meetings and events.
  • Provide exceptional internal and external customer service.
  • Work cooperatively with other supervisors, partners, administrative teams and call center staff.
  • Complete other duties as assigned by supervisor.
  • Work as an Account Manger to specific client(s) as assigned.
  • Completes other duties as assigned by supervisor.

Required Experience, Skills, Knowledge and Abilities:

  1. A minimum of 2 years of experience in a management or supervisory position.
  2. Outstanding interpersonal relationship building and employee coaching and development skills.
  3. Advanced computer skills in Microsoft Windows environment including Excel and Microsoft Office applications.
  4. Ability to maintain a high level of confidentiality.
  5. Excellent organizational management skills.
  6. Ability to regularly work between the hours of 8am-6pm and outside those hours as needed.
  7. Advanced interpersonal skills with the ability to lead in a caring and empathetic manner while maintaining fairness and objectivity in decisions.
  8. Self sufficient with day-to-day responsibilities with minimal guidance and direction.
  9. Ability to offer a new perspective on procedures and problems and resolves complex problems where a solution might not exist.
  10. Ability to exhibit sound and accurate judgement and make timely and accurate decisions.
  11. Excellent written and oral communication skills with the ability to speak and write in a clear, concise and complete manner on a regular basis, including during stressful or high-pressure situations and calls.
  12. Customer service focused attitude and behavior.
  13. Ability to react positively to organizational change and help lead the organization forward.

Customer Service Representative (Full Time)

This position is available for remote employment in the Twin Cities. Candidates must be willing to meet our Remote IT requirements (see below) and travel to our office in Bloomington, MN for a 2-3-week training period and as needed after that.

Essential Duties/Position Responsibilities:

  • In an office/ call center environment, promptly answer and accurately manage inbound customer service cases (approximately 25-30 cases/day) from consumers calling with questions and/or concerns regarding various products. Cases come in via phone and email.
  • Provide exceptional customer service through clear and accurate communication, compassionate delivery and quick and efficient service.
  • Recognize medical/exposure cases, triage and transfer to appropriate staff members.
  • Receive and respond to customer service inquiries via e-mail and postal mail.
  • Receive and process product refund requests.
  • Assist with company mailings including mail merges, preparing letters, labels & envelopes.
  • Perform outbound call backs to consumers and return voicemail messages left afterhours.
  • Educate consumers and promote good will for SCI’s clients.
  • Research product information as needed.
  • Participate in all required training and continuing education sessions.
  • Maintain a positive and cooperative relationship with all coworkers.
  • Maintain regular and punctual attendance.
  • Complete all other duties as assigned by a supervisor.

The position will be scheduled 40 hours/week (5 days/week), Monday-Friday with varying shifts from 8am-4:30pm or 8:30am-5pm.

Required Experience, Skills, Knowledge and Abilities:

  1. At least 1 year of experience in a customer service call center environment.
  2. Excellent verbal and written communication that is clear, concise, accurate, professional empathetic and compassionate on a regular basis, including during stressful or high-pressure situations and calls.
  3. Strong attention to detail and spelling with the ability to accurately enter data with very few errors.
  4. Ability to attend to multiple tasks simultaneously while maintaining quality and accuracy.
  5. Proficiency with keyboarding and data entry, navigating PCs, navigating the internet and using common computer software and hardware.
  6. Customer service focused attitude and behavior.
  7. Ability to apply common sense understanding to carry out instructions furnished in written and oral form.
  8. Ability to work cohesively as part of a team.
  9. Ability to maintain regular and punctual attendance.

Preferred Experience, Skills, Knowledge and Abilities:

  1. Knowledge of medical terminology is helpful.

Remote Agent Requirements

Candidates who work remotely must have or be willing to obtain and maintain at their expense certain IT requirements including reliable high speed internet with an ISP that can supply a cable modem internet service and a PC computer (no Apple computers) with Windows 10 and the capability to display two monitors. Candidates must also have a designated home office area that meets certain requirements and may not have any other responsibilities during the time they are working such as caring for dependents.


Remote Veterinary Technician/Veterinary Assistant (no certification required!)
Full Time

NOW ACCEPTING APPLICANTS FOR FUTURE NEEDS!

The Veterinary Technician/Assistant position is responsible for responding to incoming cases via the telephone regarding potential adverse events from pet owners and veterinarians related to various animal health products manufactured by an animal health client of SafetyCall. Veterinary Technicians/Assistants provide answers to general inquiries on routine product use, such as clarification and information slated on product labels or inserts, and document lack of efficacy cases, product complaints, customer service and other inquiry cases. The position takes full histories and details of the events, triage the cases and provide accurate medical, health and safety information to the callers. Technicians/Assistants must accurately document each case in an electronic record to facilitate adverse event reporting and to ensure the well-being of the animals.

This position is in a call center environment or remote from home if applicable. Given the nature of the position, many pet owners are calling under stressful circumstances and are therefore in distress. Technicians/Assistants must be able to manage cases under pressure and be comfortable talking to people in various emotional states.

During the slower season, December-February, this position will be trained on additional duties that may be administrative or phone related.

Schedule
Full-time, 40 hours per week. Normal hours are M-F, varying 8 ½ hour shifts between 7AM-7PM CST. April-October, very limited paid time off (PTO) use is permitted due to the work load.

Required Experience, Skills, Knowledge and Abilities
1. 3+ years of work experience as a veterinary technician (non-certified) or veterinary assistant in a veterinary clinic/hospital OR at least 6 months experience working as a CVT/RVT/LVT with an active certification.
2. Proficiency with keyboarding and data entry, PCs, Microsoft Office, and common computer software and hardware.
3. Excellent verbal and written communication that is clear, concise, professional and empathetic
4. Strong attention to detail and the ability to multitask
5. Customer service focused attitude and behavior
6. Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form
7. Ability to accurately add, subtract, multiply, and divide using whole numbers, common fractions, decimals, ratios and percentages
8. Ability to maintain regular and punctual attendance.
9. Ability to work a varying schedule between the hours of 7am-7pm CST.


Veterinary Information Specialist
Full Time

The Veterinary Information Specialist position is responsible for responding to incoming cases on Pet Poison Helpline and SafetyCall’s industry side via the telephone, email, and chat applications regarding potential toxic exposures, poisonings and other adverse events from pet owners and veterinarians related to various household and consumer products, animal health products, plants, OTC products, dietary supplements, prescription drugs, and other chemical exposures. Specialists take full histories and details of the events, triage the cases and provide accurate medical, health and safety information to the callers. Specialists document each case in an electronic record and follow up as necessary to ensure the well-being of the animals and facilitate adverse event reporting on the industry side.

Schedule

Full-time, 40 hrs/week.  Positions do not have a set schedule. Shift times and shift days will vary and include weekends, typically 2 per month and up to 3 during our busy season, and some holidays. At this time available shifts are primarily evening shifts (shift start times are ranging from 2pm-6pm CST and shift end times ranging from 10pm-2am-times CST). While we may be able to work with some scheduling restrictions, flexibility in availability is highly preferred as we operate 24/7.  Overnights are not required. There is an extensive training program for this position. It will consist of 1-2 weeks full-time remote training. There is also a requirement of 2-3 weeks, full-time that will take place in our office in Bloomington, MN. Candidates outside of the Twin Cities will have hotel and travel expenses reimbursed if applicable.

Required Experience, Skills, Knowledge and Abilities

  1. Active CVT/LVT/RVT certification.
  2. 1+years of work experience in a veterinary clinic/hospital
  3. At least one year of emergency/critical care experience preferred
  4. Ability to work varying shift times and varying days, including weekends as specified above.
  5. Proficiency with keyboarding and data entry, PCs, Microsoft Office, and common computer software and hardware.
  6. Ability to accurately add, subtract, multiply, and divide using whole numbers, common fractions, decimals, ratios and percentages
  7. Excellent verbal and written communication that is clear, concise, professional and empathetic
  8. Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form
  9. Strong attention to detail and the ability to multitask
  10. Customer service focused attitude and behavior

RN Health Information Specialist 
Full Time

The RN, Health Information Specialist position is responsible for managing and documenting adverse events, lack of efficacy cases and product safety/product use inquiries via telephone and email reported by consumers and health care professionals related to various dietary supplements, over the counter and prescription drugs, and other consumer products. This position also manages exposure cases for household and industrial products/chemicals. Health Information Specialists triage cases, provide health, safety and technical product information to consumers and health care professionals and escalate cases to trained medical professionals as needed.  Other duties may include assistance with our QC program and regulatory related activities.

Health Information Specialists document cases received via phone and email into SafetyCall’s electronic databases to facilitate adverse event reporting to regulatory organizations such as the EPA and FDA on behalf of our clients. Health Information Specialists may also follow-up on reported cases via phone and/or email to ensure the wellbeing of the consumer and gather additional information regarding cases such as recovery/health status or additional product information. SafetyCall offers possible growth opportunities for Health Information Specialists and the opportunity to get involved in various company committees along with case presentation opportunities.

This position is in a professional office setting or remote from home.

Schedule:  This is a full time (40 hours/week) position working Monday-Friday, daytime hours. Occasional weekends may be required.

No Background/experience in the regulatory, toxicology or pharmaceutical field is required. We offer an extensive and ongoing training program.

Qualifications

  • Current Registered Nurse (RN) in good standing
  • 1+ years work experience as an RN or similar role in the healthcare field
  • Experience working on a nurse help line preferred, but not required
  • Proficiency with keyboarding and accurate data entry, PCs, Microsoft Office, and common computer software and hardware
  • Ability to effectively communicate, both verbally and in writing, during stressful or high pressure situations as well as on a regular basis
  • Ability to maintain regular and punctual attendance
  • Ability to deliver high quality customer service with patience and compassion
  • Ability to work cohesively as part of a team
  • Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form
  • Excellent verbal and written communication that is clear, concise, professional, empathetic and compassionate

 

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  • Connector.

    Full-Time Employee Benefits

    • Paid time off
    • Medical and Dental insurance with employer contributions
    • Short Term Disability / Long Term Disability
    • Life Insurance
    • 401K with company match
    • Flexible Spending Account / Health Savings Account

  • Connector.

    Fun Facts about Working at SafetyCall

    Annual seasonal social and team-building events include:

    • Summer lawn bowling tournament and gathering at Brits Pub
    • Annual holiday celebration each January
    • Employee recognition awards (including years of service and SafetyCall’s kudos program)
    • Wine education seminars and tastings
    • Employee appreciation program includes meals catered in monthly
    • Birthdays celebrated monthly
    • Veterinary staff offers complimentary continuing education sessions for credit to veterinarians and certified veterinary technicians in the Twin Cities area as well as other states
    • Complimentary continuing education seminars are also available for pharmacists, EMTs and paramedics