Careers

About Us

SafetyCall International, PLLC (SCI) is a 24/7 multidisciplinary health care practice, licensed by the boards of Medicine, Pharmacy, and Veterinary Medicine, that provides manufacturers with adverse event management, regulatory reporting, post-market surveillance, customer service and consulting services.

Benefits of Employment

Our employees enjoy many benefits including:

  • Ability to work from home
  • Medical Insurance Options
  • Dental Insurance
  • Vision Insurance
  • Pet Insurance
  • Accident Insurance
  • Life Insurance
  • Short & Long Term Disability
  • 401k with Match
  • Paid time off
  • Paid holidays
  • C/E & License Reimbursement
  • Incentive Programs
  • And Many more!

States We Work In

Our employees work in multiple states throughout the country! Want to know if we’re hiring in your state? See the list below:

  • Arizona
  • Colorado
  • Florida
  • Georgia
  • Illinois
  • Kansas
  • Louisiana
  • Michigan
  • Minnesota
  • Missouri
  • Nebraska
  • Nevada 
  • New Mexico
  • North Carolina
  • North Dakota
  • Oklahoma
  • South Carolina
  • Tennessee
  • Texas
  • Virginia
  • Washington
  • Wisconsin

Work from Home Requirements

Do you want to work with us from the comfort of your home? Here’s what you’ll need:

IT Requirements

  • High Speed Internet (not WiFi)
  • Landline phone (with a head set)
  • Computer with Windows 10 Home or Pro Edition Operating System
    • Must have Windows 10 Microsoft Word & Excel
    • Desktop & Laptops can be used, but must be able to connect up to 3 monitors
    • No Apple computers
  • Surge Protection
  • Paper Shredder

Remote candidates may be asked to provide specific information about their IT equipment and internet provider. More information about our IT requirements are provided during the interview process.

In addition to the IT requirements listed above, candidates must also have a designated home office area that meets certain requirements and may not have any other responsibilities during the time they are working such as caring for dependents.

Job Openings

Thanks for your interest in employment with SCI/PPH! Our current openings are listed below.

Don’t see a position you’re interested in? We have an ongoing recruitment process and would encourage interested candidates to submit a cover letter and resume to careers@safetycall.com for future opportunities. Applicants who submit their information will be kept on file and considered for future roles.

Curious about what it’s like to work for SCI? Email careers@safetycall.com with your questions!

Thank you!

-The HR Team


Health Information Specialist 

Position

The Health Information Specialist position is responsible for managing and documenting adverse events, lack of efficacy cases, and product safety/product use inquiries via telephone and email reported by consumers and health care professionals related to various dietary supplements, over the counter and prescription drugs, and other consumer products. This position also manages exposure cases for household and industrial products/chemicals. Health Information Specialists triage cases, provide health, safety and technical product information to consumers and health care professionals and escalate cases to trained medical professionals as needed.

Health Information Specialists document cases received via phone and email into SafetyCall’s electronic databases to facilitate adverse event reporting to regulatory organizations such as the EPA and FDA on behalf of our clients. Health Information Specialists may also follow-up on reported cases via phone and/or email to ensure the wellbeing of the consumer and gather additional information regarding cases such as recovery/health status or additional product information. SafetyCall offers possible growth opportunities for Health Information Specialists and the opportunity to get involved in various company committees along with case presentation opportunities.

This position is in a professional office setting or remote from home.

Schedule:

Shifts are 8 1/2 hours and will vary based on our needs between the hours of 8AM-6PM CST. The workdays will vary and will include weekends (typically 2 per month, both Saturdays and Sundays) and some holidays. Overnights are not required. Because of weekend scheduling, staff will work more than 5 consecutive shifts in a row during weeks they work a weekend.  While we may be able to work with some minor scheduling restrictions, flexibility in availability is highly preferred as we operate 24/7. Scheduling is done several weeks in advance. Please note that the first 4-6 weeks will be mainly daytime hours for training.

No Background/experience in the regulatory, toxicology or pharmaceutical field is required. We offer an extensive and ongoing training program.

Qualifications
  • Current Licensed Practical Nurse (LPN), Certified Pharmacy Technician (CPhT), Emergency Medical Technician (EMT), First Responder, Paramedic, Certified Medical Assistant (CMA) in good standing OR Bachelor’s degree of Science.
  • 1+ years work experience as a LPN, CPhT, EMT, First Responder, Paramedic, CMA or similar role in the healthcare field preferred.
  • 1+ years experience with customer service, either in person or via the telephone strongly preferred.
  • Demonstrated high attention to detail and critical thinking skills.
  • Above average proficiency with keyboarding and accurate data entry, PCs, Microsoft Office, and common computer software and hardware.
  • Ability to effectively communicate, both verbally and in writing, during stressful or high-pressure situations as well as on a regular basis.
  • Ability to work varying shifts including days, evenings and weekends (both Saturdays and Sundays).
  • Ability to maintain regular and punctual attendance.
  • Ability to deliver high quality customer service with patience and compassion.
  • Ability to work cohesively as part of a team.
  • Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form.
  • Verbal and written communication that is clear, concise, professional, empathetic and compassionate.

Veterinary Information Specialist Description

Position

The Veterinary Information Specialist position is responsible for responding to incoming cases on Pet Poison Helpline and SafetyCall’s industry side via the telephone, email, and chat applications regarding potential toxic exposures, poisonings and other adverse events from pet owners and veterinarians related to various household and consumer products, animal health products, plants, OTC products, dietary supplements, prescription drugs, and other chemical exposures. Specialists take full histories and details of the events, triage the cases and provide accurate medical, health and safety information to the callers. Specialists document each case in an electronic record and follow up as necessary to ensure the well-being of the animals and facilitate adverse event reporting on the industry side.

Schedule

Full-time, 40 hrs/week.  Positions do not have a set schedule. Shift times and shift days will vary and include weekends, typically 2 per month and up to 3 during our busy season, and some holidays. At this time available shifts are 8 ½ hours long and are primarily evening shifts (shift start times are ranging from 2pm-6pm CST and shift end times ranging from 10:30pm-2:30amCST). While we may be able to work with some scheduling restrictions, flexibility in availability is highly preferred as we operate 24/7.  Overnights are not required.

Part-time, 20 hrs/week. We have an evening shift need. Employees will be scheduled 4 hours shifts, 5 days a week on a 2 week rotation which will include every other weekend.

Evening, PT Hours: 4-hour shifts between the hours of 5pm-9pm CST. Week 1 will work Saturday, Sunday, Tuesday, Wednesday and Thursday. Week 2 will work Monday-Friday.

Training

There is an extensive training program for this position. It will consist of 1-2 weeks remote training. There is also a requirement of 2-3 weeks, full-time that will take place in our office in Bloomington, MN. Candidates outside of the Twin Cities will have hotel and travel expenses reimbursed if applicable.

Required Experience, Skills, Knowledge and Abilities
  • Active CVT/LVT/RVT License
  • 1+years of work experience in a veterinary clinic/hospital
  • At least one year of emergency/critical care experience preferred
  • Ability to work varying shift times and varying days, including weekends as specified above.
  • Proficiency with keyboarding and data entry, PCs, Microsoft Office, and common computer software and hardware.
  • Ability to accurately add, subtract, multiply, and divide using whole numbers, common fractions, decimals, ratios and percentages
  • Excellent verbal and written communication that is clear, concise, professional and empathetic
  • Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form
  • Strong attention to detail and the ability to multitask
  • Customer service focused attitude and behavior
Remote Agent Requirements

Candidates who work remotely must have or be willing to obtain and maintain at their expense certain IT requirements including reliable high speed internet with an ISP that can supply a cable modem internet service with a minimum of 20mb download speed and a PC computer (no Apple computers) with Windows 10 and the capability to display two monitors. Candidates must also have a designated home office area that meets certain requirements and may not have any other responsibilities during the time they are working such as caring for dependents.

To Apply

Interested candidates should submit their resume and cover letter or introductory email to careers@safetycall.com. Introductions should include which position is of interest, your availability and any scheduling restrictions, and why you are a good fit for the remote position if applicable. Submissions without a cover letter or introductory email that includes the requested information will not be considered. Our team will review each submission and contact the candidates that most closely match the qualifications.


Non-Certified Technicians/ Veterinary Assistants-Full and Part Time Positions

The Veterinary Technician/Assistant position is responsible for responding to incoming cases via the telephone, email and chat applications for Pet Poison Helpline and our veterinary nurse lines regarding potential toxic exposures, poisonings, general animal wellbeing questions and emergency situations. The position takes full histories and details of the events, triage the cases and provide accurate medical, health and safety information to the callers. Technicians/Assistants must accurately document each case in an electronic record to ensure the well-being of the animals. This position is in a call center environment or remote from home if applicable. Given the nature of the position, many pet owners are calling under stressful circumstances and are therefore in distress.  Technicians/Assistants must be able to manage cases under pressure and be comfortable talking to people in various emotional states.  

Schedule

Full-time, 40 hrs/week.  Positions do not have a set schedule. Shift times and shift days will vary and include weekends, typically 2 per month and up to 3 during our busy season, and some holidays. At this time available shifts are 8 ½ hours long (with a 30 minute unpaid break) and are primarily evening shifts (shift start times are ranging from 2pm-6pm CST and shift end times ranging from 10:30pm-2:30amCST). While we may be able to work with some scheduling restrictions, flexibility in availability is highly preferred as we operate 24/7.  Overnights are not required.

Part-time, 20 hrs/week. We have a daytime and an evening shift need. Employees will be scheduled 4 hour shifts, 5 days a week on a 2-week rotation which will include every other weekend.  

Daytime, PT Hours: 4-hour shifts between the hours of 7am-2pm CST. Week 1 will work Saturday, Sunday, Wednesday, Thursday and Friday. Week 2 will work Monday-Friday.

Evening, PT Hours: 4-hour shifts between the hours of 5pm-9pm CST. Week 1 will work Saturday, Sunday, Tuesday, Wednesday and Thursday. Week 2 will work Monday-Friday.

Training

There is an extensive training program for this position. It will consist of 1-2 weeks remote training. There is also a requirement of 2 ½  weeks, full-time that will take place in our office in Bloomington, MN. Candidates outside of the Twin Cities will have hotel and travel expenses reimbursed if applicable. 

Required Experience, Skills, Knowledge and Abilities
  • Minimum of 5 years of work experience as a veterinary technician (non-certified) or veterinary assistant performing technician responsibilities in a fast-paced veterinary clinic/hospital. Emergency experience is highly preferred.
  • Above average proficiency with keyboarding and data entry, PCs, Microsoft Office, and common computer software and hardware.
  • Verbal and written communication that is clear, concise, professional and empathetic.
  • Strong attention to detail and the ability to multitask.
  • Customer service focused attitude and behavior.
  • Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form.
  • Ability to accurately add, subtract, multiply, and divide using whole numbers, common fractions, decimals, ratios and percentages.
  • Ability to maintain regular and punctual attendance.
  • Strong attention to detail and the ability to multitask
Remote Agent Requirements

Candidates who work remotely must have or be willing to obtain and maintain at their expense certain IT requirements including reliable high speed internet with an ISP that can supply a cable modem internet service with a minimum of 20mb download speed and a PC computer (no Apple computers) with Windows 10 and the capability to display two monitors. Candidates must also have a designated home office area that meets certain requirements and may not have any other responsibilities during the time they are working such as caring for dependents.

To Apply

Interested candidates should submit their resume and cover letter or introductory email to careers@safetycall.com. Introductions should include which position is of interest, your availability and any scheduling restrictions, and why you are a good fit for the remote position if applicable. Submissions without a cover letter or introductory email that includes the requested information will not be considered. Our team will review each submission and contact the candidates that most closely match the qualifications.

 

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    Full-Time Employee Benefits

    • Paid time off
    • Medical and Dental insurance with employer contributions
    • Short Term Disability / Long Term Disability
    • Life Insurance
    • 401K with company match
    • Flexible Spending Account / Health Savings Account

  • Connector.

    Fun Facts about Working at SafetyCall

    Annual seasonal social and team-building events include:

    • Summer lawn bowling tournament and gathering at Brits Pub
    • Annual holiday celebration each January
    • Employee recognition awards (including years of service and SafetyCall’s kudos program)
    • Wine education seminars and tastings
    • Employee appreciation program includes meals catered in monthly
    • Birthdays celebrated monthly
    • Veterinary staff offers complimentary continuing education sessions for credit to veterinarians and certified veterinary technicians in the Twin Cities area as well as other states
    • Complimentary continuing education seminars are also available for pharmacists, EMTs and paramedics