Careers

About Us

SafetyCall International, PLLC (SCI) is a 24/7 multidisciplinary health care practice, licensed by the boards of Medicine, Pharmacy, and Veterinary Medicine, that provides manufacturers with adverse event management, regulatory reporting, post-market surveillance, customer service and consulting services.

Benefits of Employment

Our employees enjoy many benefits including:

  • Ability to work from home
  • Medical Insurance Options
  • Dental Insurance
  • Vision Insurance
  • Pet Insurance
  • Accident Insurance
  • Life Insurance
  • Short & Long Term Disability
  • 401k with Match
  • Paid time off
  • Paid holidays
  • C/E & License Reimbursement
  • Incentive Programs
  • And Many more!

States We Work In

Our employees work in multiple states throughout the country! Want to know if we’re hiring in your state? See the list below:

  • Arizona
  • Colorado
  • Florida
  • Georgia
  • Illinois
  • Kansas
  • Michigan
  • Minnesota
  • Nebraska
  • Nevada
  • North Carolina
  • North Dakota
  • South Carolina
  • Tennessee
  • Texas
  • Virginia
  • Washington
  • Wisconsin

Work from Home Requirements

Do you want to work with us from the comfort of your home? Here’s what you’ll need:

IT Requirements

  • High Speed Internet (not WiFi)
  • Landline phone (with a head set)
  • Computer with Windows 10 Home or Pro Edition Operating System
    • Must have Windows 10 Microsoft Word & Excel
    • Desktop & Laptops can be used, but must be able to connect up to 3 monitors
    • No Apple computers
  • Surge Protection
  • Paper Shredder

Remote candidates may be asked to provide specific information about their IT equipment and internet provider. More information about our IT requirements are provided during the interview process.

In addition to the IT requirements listed above, candidates must also have a designated home office area that meets certain requirements and may not have any other responsibilities during the time they are working such as caring for dependents.

Job Openings

Thanks for your interest in employment with SCI/PPH! Our current openings are listed below.

Don’t see a position you’re interested in? We have an ongoing recruitment process and would encourage interested candidates to submit a cover letter and resume to careers@safetycall.com for future opportunities. Applicants who submit their information will be kept on file and considered for future roles.

Curious about what it’s like to work for SCI? Email careers@safetycall.com with your questions!

Thank you!

-The HR Team


LPN Health Information Specialist (Full Time, Float & Evenings)

Position

The LPN, Health Information Specialist position is responsible for managing and documenting adverse events, lack of efficacy cases, and product safety/product use inquiries via telephone and email reported by consumers and health care professionals related to various dietary supplements, over the counter and prescription drugs, and other consumer products. This position also manages exposure cases for household and industrial products/chemicals. Health Information Specialists triage cases, provide health, safety and technical product information to consumers and health care professionals and escalate cases to trained medical professionals as needed.

Health Information Specialists document cases received via phone and email into SafetyCall’s electronic databases to facilitate adverse event reporting to regulatory organizations such as the EPA and FDA on behalf of our clients. Health Information Specialists may also follow-up on reported cases via phone and/or email to ensure the wellbeing of the consumer and gather additional information regarding cases such as recovery/health status or additional product information. SafetyCall offers possible growth opportunities for Health Information Specialists and the opportunity to get involved in various company committees along with case presentation opportunities.

This position is in a professional office setting or remote from home.

Schedule: We are currently hiring for 2 different shifts, details about the schedules are below.

Float: Shifts are 8 1/2 hours and will vary based on our needs between the hours of 6AM-12:30AM CST. The workdays will vary and will include weekends (typically 2 per month, both Saturdays and Sundays) and some holidays. Overnights are not required. Because of weekend scheduling, staff will work more than 5 consecutive shifts in a row during weeks they work a weekend.  While we may be able to work with some minor scheduling restrictions, flexibility in availability is highly preferred as we operate 24/7. Scheduling is done several weeks in advance. Please note that the first 4-6 weeks will be mainly daytime hours for training.

Evenings: Shifts are 8 1/2 hours and will vary based on our needs between the hours of 1pm-12:30am CST. The days of the week worked will vary and will include weekends (typically 2 per month, both Saturdays and Sundays) and some holidays. Overnights are not required. Because of weekend scheduling, staff will work more than 5 consecutive shifts in a row during weeks they work a weekend.  While we may be able to work with some minor scheduling restrictions, flexibility in availability is highly preferred as we operate 24/7. Scheduling is done several weeks in advance. Please note that the first 4-6 weeks will mainly be daytime hours for training.

No Background/experience in the regulatory, toxicology or pharmaceutical field is required. We offer an extensive and ongoing training program.

Qualifications

  • Current Licensed Practical Nurse (LPN) in good standing
  • 1+ years work experience as an LPN or similar role in the healthcare field.
  • 1+ years experience with customer service, either in person or via the telephone strongly preferred.
  • Demonstrated high attention to detail and critical thinking skills.
  • Proficiency with keyboarding and accurate data entry, PCs, Microsoft Office, and common computer software and hardware
  • Ability to effectively communicate, both verbally and in writing, during stressful or high-pressure situations as well as on a regular basis
  • Ability to work varying shifts including days, evenings and weekends (both Saturdays and Sundays)
  • Ability to maintain regular and punctual attendance
  • Ability to deliver high quality customer service with patience and compassion
  • Ability to work cohesively as part of a team
  • Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form
  • Excellent verbal and written communication that is clear, concise, professional, empathetic and compassionate

CPhT Health Information Specialist

Position

The CPhT Health Information Specialist position is responsible for managing and documenting adverse events, lack of efficacy cases, and product safety/product use inquiries via telephone and email reported by consumers and health care professionals related to various dietary supplements, over the counter and prescription drugs, and other consumer products. This position also manages exposure cases for household and industrial products/chemicals. Health Information Specialists triage cases, provide health, safety and technical product information to consumers and health care professionals and escalate cases to trained medical professionals as needed.

Health Information Specialists document cases received via phone and email into SafetyCall’s electronic databases to facilitate adverse event reporting to regulatory organizations such as the EPA and FDA on behalf of our clients. Health Information Specialists may also follow-up on reported cases via phone and/or email to ensure the wellbeing of the consumer and gather additional information regarding cases such as recovery/health status or additional product information. SafetyCall offers possible growth opportunities for Health Information Specialists and the opportunity to get involved in various company committees along with case presentation opportunities.

This position is in a professional office setting or remote from home.

Schedule: We are currently hiring for 2 different shifts, details about the schedules are below.

Float: Shifts are 8 1/2 hours and will vary based on our needs between the hours of 6AM-12AM CST. The workdays will vary and will include weekends (typically 2 per month, both Saturdays and Sundays) and some holidays. Overnights are not required. Because of weekend scheduling, staff will work more than 5 consecutive shifts in a row during weeks they work a weekend.  While we may be able to work with some minor scheduling restrictions, flexibility in availability is highly preferred as we operate 24/7. Scheduling is done several weeks in advance. Please note that the first 4-6 weeks will be mainly daytime hours for training.

Evenings: Shifts are 8 1/2 hours and will vary based on our needs between the hours of 1PM-12AM CST. The days of the week worked will vary and will include weekends (typically 2 per month, both Saturdays and Sundays) and some holidays. Overnights are not required. Because of weekend scheduling, staff will work more than 5 consecutive shifts in a row during weeks they work a weekend.  While we may be able to work with some minor scheduling restrictions, flexibility in availability is highly preferred as we operate 24/7. Scheduling is done several weeks in advance. Please note that the first 4-6 weeks will mainly be daytime hours for training.

No Background/experience in the regulatory, toxicology or pharmaceutical field is required. We offer an extensive and ongoing training program.

Qualifications

  • Current CPhT in good standing.
  • 1+ years work experience as a CPhT or similar role in the healthcare field.
  • 1+ years experience with customer service, either in person or via the telephone strongly preferred.
  • Demonstrated high attention to detail and critical thinking skills.
  • Above average proficiency with keyboarding and accurate data entry, PCs, Microsoft Office, and common computer software and hardware.
  • Ability to effectively communicate, both verbally and in writing, during stressful or high-pressure situations as well as on a regular basis.
  • Ability to work varying shifts including days, evenings and weekends (both Saturdays and Sundays).
  • Ability to maintain regular and punctual attendance.
  • Ability to deliver high quality customer service with patience and compassion.
  • Ability to work cohesively as part of a team.
  • Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form.
  • Verbal and written communication that is clear, concise, professional, empathetic and compassionate.

Overnight Associate Veterinarian 

Position Description

The Associate Veterinarian performs toxicology consultation via the telephone, email and chat with veterinarians, veterinary technicians, other health care providers, pet owners and consumers calling into Pet Poison Helpline or SafetyCall’s industry side. Associate Veterinarians document history, case notes and recommendations into an electronic medical records system. Associate Veterinarians act as a resource for support staff in the call center and provide training and guidance when needed. In addition to the core duties, presentation and publication opportunities also exist for those who are interested. We provide an extensive toxicology training program upon hire. The Overnight Associate Veterinarians also receive First Responder training in order to handle minor human exposures.

Schedule

We are currently hiring for a full-time OVERNIGHT position. This position will work a rotation of 7 days on and 7 days off and will work holidays that fall on their days on. Shifts will be 10 hours long from 10pm (CST)-8am (CST).

Training

Remote staff will begin training from home for about 1 ½-2 weeks, then will be required to come to our office in Bloomington, MN for a 2-3 week period of time. After they’ve been working from home for about 1 month they will need to travel back to the office for 1-2 weeks to wrap up their training.

Qualifications

  • Current Minnesota veterinary medicine license or ability to obtain upon hire.
  • At least three (3) years of clinical experience, emergency and/or veterinary internship strongly preferred.
  • Some toxicology experience is preferred, but not required.
  • Advanced proficiency with keyboarding, PCs, Microsoft Office, and common computer software and hardware.
  • Excellent written and oral communication skills with the ability to speak and write clearly with compassion and professionalism.
  • Ability to exhibit sound and accurate judgment.
  • The ability to apply principles of logical and scientific thinking to a wide range of intellectual and practical problems. Ability to deal with a variety of abstract and concrete variables.
  • Ability to gather, analyzes, and synthesize complex or diverse information.
  • Ability to work varying shifts including days, evenings, weekends, holidays and if assigned, overnights.
  • Strong attention to detail and spelling with the ability to accurately enter data with very few errors.
  • Ability to attend to multiple tasks simultaneously while maintaining quality and accuracy.
  • Ability to accurately add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, decimals, ratios and percentages.
  • Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form.
  • Customer service focused attitude and behavior

Remote Agent Requirements:

Candidates who work remotely must have or be willing to obtain and maintain at their expense certain IT requirements including reliable high-speed internet with an ISP that can supply a cable modem internet service with a minimum of 20mb download speed and 5mb upload speed and a PC computer (no Apple computers) with Windows 10 and the capability to display two monitors. Candidates must also have a designated home office area that meets certain requirements and may not have any other responsibilities during the time they are working such as caring for dependents.

To Apply:

Interested candidates should send your curriculum vitae and letter of interest, including availability and any scheduling restrictions, to careers@safetycall.com.  Our team will review each submission and contact the candidates that most closely match our qualifications.


Veterinary Information Specialist Part Time

Veterinary Information Specialist Description

The Veterinary Information Specialist position is responsible for responding to incoming cases on Pet Poison Helpline and SafetyCall’s industry side via the telephone, email, and chat applications regarding potential toxic exposures, poisonings and other adverse events from pet owners and veterinarians related to various household and consumer products, animal health products, plants, OTC products, dietary supplements, prescription drugs, and other chemical exposures. Specialists take full histories and details of the events, triage the cases and provide accurate medical, health and safety information to the callers. Specialists document each case in an electronic record and follow up as necessary to ensure the well-being of the animals and facilitate adverse event reporting on the industry side.

Schedule

Part Time, weekend shifts.  Positions will work 2-3 weekends (Saturday and Sunday) shifts per month and holidays that fall on scheduled weekends. Shifts are 8 ½ hours and will include mid, evening and late evening shifts between the hours of 10am-2:30am CST. While we may be able to work with some scheduling restrictions, flexibility in availability is highly preferred as we operate 24/7.  Overnights are not required. There is an extensive training program for this position. It will consist of 3-4 weeks remote training at 24hrs/week (with some flexibility with scheduling). There is also a requirement of 2-3 weeks, full time (40 hours/week) that will take place in our office in Bloomington, MN. Candidates outside of the Twin Cities will have hotel and travel expenses reimbursed if applicable.

Required Experience, Skills, Knowledge and Abilities

  1. Active CVT/LVT/RVT License
  2. 1+years of work experience in a veterinary clinic/hospital
  3. At least one year of emergency/critical care experience preferred
  4. Ability to work varying shift times and varying days, including weekends as specified above.
  5. Proficiency with keyboarding and data entry, PCs, Microsoft Office, and common computer software and hardware.
  6. Ability to accurately add, subtract, multiply, and divide using whole numbers, common fractions, decimals, ratios and percentages
  7. Excellent verbal and written communication that is clear, concise, professional and empathetic
  8. Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form
  9. Strong attention to detail and the ability to multitask
  10. Customer service focused attitude and behavior

Remote Agent Requirements

Candidates who work remotely must have or be willing to obtain and maintain at their expense certain IT requirements including reliable high speed internet with an ISP that can supply a cable modem internet service with a minimum of 20mb download speed and a PC computer (no Apple computers) with Windows 10 and the capability to display two monitors. Candidates must also have a designated home office area that meets certain requirements and may not have any other responsibilities during the time they are working such as caring for dependents.

To Apply

Interested candidates should submit their resume and cover letter or introductory email to careers@safetycall.com. Introductions should include which position is of interest, your availability and any scheduling restrictions, and why you are a good fit for the remote position if applicable. Submissions without a cover letter or introductory email that includes the requested information will not be considered. Our team will review each submission and contact the candidates that most closely match the qualifications.

 

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  • Connector.

    Full-Time Employee Benefits

    • Paid time off
    • Medical and Dental insurance with employer contributions
    • Short Term Disability / Long Term Disability
    • Life Insurance
    • 401K with company match
    • Flexible Spending Account / Health Savings Account

  • Connector.

    Fun Facts about Working at SafetyCall

    Annual seasonal social and team-building events include:

    • Summer lawn bowling tournament and gathering at Brits Pub
    • Annual holiday celebration each January
    • Employee recognition awards (including years of service and SafetyCall’s kudos program)
    • Wine education seminars and tastings
    • Employee appreciation program includes meals catered in monthly
    • Birthdays celebrated monthly
    • Veterinary staff offers complimentary continuing education sessions for credit to veterinarians and certified veterinary technicians in the Twin Cities area as well as other states
    • Complimentary continuing education seminars are also available for pharmacists, EMTs and paramedics