Careers

About Us

SafetyCall International, PLLC (SCI) is a 24/7 multidisciplinary health care practice, licensed by the boards of Medicine, Pharmacy, and Veterinary Medicine, that provides manufacturers with adverse event management, regulatory reporting, post-market surveillance, customer service and consulting services.

Benefits of Employment

Our employees enjoy many benefits including:

  • Ability to work from home
  • Medical Insurance Options
  • Dental Insurance
  • Vision Insurance
  • Pet Insurance
  • Accident Insurance
  • Life Insurance
  • Short & Long Term Disability
  • 401k with Match
  • Paid time off
  • Paid holidays
  • C/E & License Reimbursement
  • Incentive Programs
  • And Many more!

States We Work In

Our employees work in multiple states throughout the country! Want to know if we’re hiring in your state? See the list below:

  • Arizona
  • Colorado
  • Florida
  • Georgia
  • Illinois
  • Kansas
  • Michigan
  • Minnesota
  • Missouri
  • Nebraska
  • Nevada 
  • New Mexico
  • North Carolina
  • North Dakota
  • Oklahoma
  • South Carolina
  • Tennessee
  • Texas
  • Virginia
  • Washington
  • Wisconsin

Work from Home Requirements

Do you want to work with us from the comfort of your home? Here’s what you’ll need:

IT Requirements

  • High Speed Internet (not WiFi)
  • Landline phone (with a head set)
  • Computer with Windows 10 Home or Pro Edition Operating System
    • Must have Windows 10 Microsoft Word & Excel
    • Desktop & Laptops can be used, but must be able to connect up to 3 monitors
    • No Apple computers
  • Surge Protection
  • Paper Shredder

Remote candidates may be asked to provide specific information about their IT equipment and internet provider. More information about our IT requirements are provided during the interview process.

In addition to the IT requirements listed above, candidates must also have a designated home office area that meets certain requirements and may not have any other responsibilities during the time they are working such as caring for dependents.

Job Openings

Thanks for your interest in employment with SCI/PPH! Our current openings are listed below.

Don’t see a position you’re interested in? We have an ongoing recruitment process and would encourage interested candidates to submit a cover letter and resume to careers@safetycall.com for future opportunities. Applicants who submit their information will be kept on file and considered for future roles.

Curious about what it’s like to work for SCI? Email careers@safetycall.com with your questions!

Thank you!

-The HR Team

Training Travel Disclaimer

SafetyCall International/Pet Poison Helpline takes the health and safety of our employees very seriously. Due to the current COVID-19 outbreak, we have temporarily suspended travel requirements for our employees. For the time being, initial training of new hires for future start dates  will be completed 100% remote from home. Travel will be required again in the future when it is again safe to do so and SafetyCall International/Pet Poison Helpline reserves the right to make changes as needed. Please reach out to careers@safetycall.com for any questions.


Relief Licensed/Unlicensed Veterinary Technicians and Assistants

Pet Poison Helpline/SafetyCall International is currently seeking Relief full-time and part-time veterinary professionals with flexible scheduling to join our remote team! This is a great opportunity for people currently out of work, working reduced hours or for those looking to make extra income during these difficult times.

Schedule

We are looking for candidates that can work full or part time hours between 16-40 hours per week, including every other weekend (both Saturdays and Sundays) OR every Saturday/Sunday rotations. Flexible scheduling options are available to fit around your lifestyle with variable shifts between 8am-12:30am CST. Weekday shifts will need to be a minimum of 2 hours and weekends shifts a minimum of 4 hours.

We are looking to start positions as soon as June 1st, 2020.

Training

Training will be done remote from home. Candidates must be able to commit to a 3-week, full time remote training process up front. Training schedules are determined in advance and will have limited flexibility with scheduling restrictions. After training is complete, schedules will be more flexible and customizable.

Position Details

The Veterinary Information Specialist position is responsible for responding to incoming pet owner cases on Pet Poison Helpline via the telephone regarding potential toxic exposures and poisonings. Specialists take full histories and details of the events, triage the cases and provide accurate medical, health and safety information to the callers. Specialists document each case in an electronic record and follow up as necessary to ensure the well-being of the animals.

Position Requirements
  • Active CVT/LVT/RVT License and 1+years of work experience in a veterinary clinic/hospital.
  • OR Minimum of 5 years of work experience as a veterinary technician (non-certified) or veterinary assistant performing technician responsibilities in a fast-paced veterinary clinic/hospital.
  • At least one year of emergency/critical care experience preferred.
  • Ability to work varying shift times and varying days, including weekends as specified above.
  • Proficiency with keyboarding and data entry, PCs, Microsoft Office, and common computer software and hardware.
  • Ability to accurately add, subtract, multiply, and divide using whole numbers, common fractions, decimals, ratios and percentages.
  • Verbal and written communication that is clear, concise, professional and empathetic.
  • Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form.
  • Strong attention to detail and the ability to multitask.
  • Customer service focused attitude and behavior.
Remote Agent Requirements

Candidates who work remotely must have or be willing to obtain and maintain at their expense certain IT requirements including reliable high speed internet with an ISP that can supply a cable modem internet service with a minimum of 20mb download speed and a PC computer (no Apple computers) with Windows 10 and the capability to display two monitors. A landline or cell phone is acceptable. Candidates must also have a designated home office area that meets certain requirements and may not have any other responsibilities during the time they are working such as caring for dependents.

To Apply

Interested candidates should send a resume and an introduction cover letter or email that includes how many hours per week you desire AND any scheduling restrictions (for example, not available Mondays, only available for 4PM-12:30AM due to work schedule, etc.). Submissions should be emailed to careers@safetycall.com


Pharmacovigilance Specialist

SafetyCall International (SCI) is currently seeking an experienced Pharmacovigilance Specialist to join our growing team!  This individual will  be responsible for providing pharmacovigilance support for SafetyCall (SCI) clients who must comply with post-marketing adverse event (AE) reporting regulations for drugs in the USA. This support will include quality control, MedDRA coding, case assessments for report-ability and the preparation of regulatory reports prior to deliver to our clients or direct submission to the FDA or Health Canada. The PV Specialist will use our pharmacovigilance software, PV-Works.

Candidates who live in Minnesota outside of the Twin Cities area or in the following states are eligible for remote from home positions: Arizona, Colorado, Florida, Georgia, Illinois, Kansas, Michigan, Nebraska, Nevada, New Mexico, North Carolina, North Dakota, Oklahoma, South Carolina, Tennessee, Texas, Virginia, Washington and Wisconsin.

Essential Duties and Responsibilities
  • Perform Individual Case Safety Report (ICSR) quality control (QC) to ensure accurate data collection by the front-line intake call center according to SOP and ensure that appropriate follow-up is completed.
  • Assess individual adverse event terms within ICSRs for seriousness and expectedness relative to the product label and guidance documents on assessing seriousness provided by the regulatory authorities.
  • Assess ICSRs for report-ability in the USA and Canada and determine the mandatory reporting requirements based on the product classification (e.g. 15-day, 30-day or Periodic)
  • Apply appropriate MedDRA terminology and coding to the verbatim AE terms reported within ICSRs.
  • Report spontaneous ICSRs to health authorities using PV-Works© to either complete an electronic submission directly to the authority or prepare paper documents of the appropriate regulatory forms (e.g. FDA Form 3500A or CIOMS I) for delivery to clients.
  • Interact directly with clients pertaining to questions they have pertaining to all aspects of ICSR documentation, assessment and regulatory reporting.
  • Assure compliance with safety data exchange agreements between SafetyCall clients and their marketing partners.
  • Perform ICSR reconciliation with clients and marketing partners of clients and exchange safety data when applicable.
  • Write or contribute to the preparation of Periodic Adverse Drug Experience Reports (PADERs) or Periodic Safety Update Reports (PSURs). This may include acting as the report coordinator, collating the needed information, incorporate reviewers’ comments and finalizing the document.
  • Educate client representatives about regulatory requirements and be a resource for partner agreements.
  • Participate in all required training and continuing education sessions.
  • Maintain a positive, cooperative and respectful relationship with all coworkers.
  • Maintain regular and punctual attendance.
  • Perform other duties as requested by supervisor or partners.

This position is in a professional office setting or remote from home.

Schedule: The Pharmacovigilance Officer is a full-time, exempt position that will work 5 days/week, Monday-Friday.
Training: Due to COVID-19, training will be completed remote from home. When it is again safe to do so, some travel to our office in Bloomington, MN may be required.
Qualifications
  • Bachelor’s degree in Health or Life Science related field or equivalent pharmacy, nursing or medical experience.
  • Experience working in Pharmacovigilance, Contract Research Organization (CRO) or other related scientific area focused on capturing human health data in a software database is preferred
  • Knowledge and experience using computer programs, particularly patient management software or and pharmacovigilance software such as ArisG, Oracle Argus or PV-Works is preferred.
  • Maintain confidentiality of clients’ products, procedures, and case detail as well as SCI’s operating procedures.
  • Ability to manage multiple and varied tasks and prioritize workload with strong attention to detail.
  • Ability to work effectively independently and in a team environment to meet deadlines.
  • Verbal and written communication that is clear, concise, accurate, professional, empathetic, persuasive and compassionate on a regular basis, including during stressful or high-pressure situations and interactions.
  • Ability to gather, analyze, and synthesize complex or diverse information.
  • Ability to exhibit sound and accurate judgment and make timely and accurate decisions.
  • Ability to prioritize and plan work activities to complete all assigned projects in a timely manner and meet deadlines.
  • This position requires initiative, self-motivation, resourcefulness and the ability to work with little direction.
  • Strong attention to detail and spelling with the ability to accurately enter data with very few data entry errors.
  • Can quickly adapt to changes in workflow, policies and procedures and encourages others to do so.
  • Above average proficiency with keyboarding, navigating PCs, navigating the internet and using common computer software and hardware.

Human Resources Intern

SafetyCall International (SCI) is looking for a Human Resources (HR) Intern to join our team the summer and fall of 2020!  This individual will work closely with the Director of HR and the HR Generalist to support various aspects and initiatives of the HR department including recruiting, employee engagement and performance review management.

The HR Intern will work full-time, Monday-Friday, normal business hours, during the months of July-August and will be expected to maintain part time hours (10-20 hours per week) for the months of September-December. Part time hours will be flexible to work around school schedules.

Responsibilities:
  • Working closely with the Director, HR and the HR Generalist/Recruiter, provide effective assistance in the recruitment process including posting open positions, screening resumes, sending preemployment assessment links, reviewing assessment results, scheduling interviews and completing candidate reference checks.
  • Initiate communication and engagement with prospective candidates.
  • Submit and track progress of employee background checks.
  • Working closely with supervisors and senior management, distribute and monitor employee performance evaluations and ensure on time completion and submission to HR.
  • Assist in coordination of monthly SCI Employee Recognition program.
  • Assist in management of the SCI Wellness Committee by supporting monthly activities, coordinating bi-monthly committee meetings, maintaining committee budget, and keeping committee intranet page up to date.
  • Assist with planning and implementation of other company events or activities at the direction of the Director Generalist.
  • Assist with other human resources related tasks as directed by the Director, HR.
  • Maintains compliance with federal, state, and local employment and benefits laws and regulations.
  • Participate in all required training and continuing education
  • Maintain a positive and cooperative relationship with all coworkers.
  • Maintain regular and punctual attendance.
  • Completes other duties as assigned by supervisor and senior management.
Qualifications:
  • Currently enrolled as a Senior for the school year 2020-2021 to obtain a Bachelor’s Degree in Human Resources or Industrial Relations.
  • Prior recruitment experience preferred.
  • Proficient in using all Microsoft Office products including Excel, Word, PowerPoint, and Outlook.
  • Verbal and written communication that is clear, concise, accurate, professional empathetic and compassionate on a regular basis.
  • Ability to work effectively independently and in a team environment to meet deadlines.
  • Ability to prioritize and plan work activities to be efficient, complete all assigned projects in a timely manner and meet deadlines.
  • Ability to problem solve and actively provide solutions.
  • Proven ability to collaborate with others internally and externally.
  • Strong attention to detail and ability to multitask and prioritize.
  • Strong interpersonal skills and a high level of professionalism.
  • Ability to maintain confidentiality in all areas both inside the organization and externally.
  • Can quickly adapt to changes in workflow, policies, and procedures.
  • Ability to exhibit sound and accurate judgment and make timely and accurate decisions.
Pay
This is a paid internship. Pay will be discussed further in the interview process.
To Apply

Interested candidates should submit their resume and a cover letter or introductory e-mail to careers@safetycall.com. Our team will review each submission and contact the candidates that most closely match the qualifications.


Health Information Specialist

Position

The Health Information Specialist position is responsible for managing and documenting adverse events, lack of efficacy cases, and product safety/product use inquiries via telephone and email reported by consumers and health care professionals related to various dietary supplements, over the counter and prescription drugs, and other consumer products. This position also manages exposure cases for household and industrial products/chemicals. Health Information Specialists triage cases, provide health, safety and technical product information to consumers and health care professionals and escalate cases to trained medical professionals as needed. SafetyCall offers possible growth opportunities for Health Information Specialists and the opportunity to get involved in various company committees along with case presentation opportunities.

This position is in a professional office setting or remote from home.

Schedule:

Days: Shifts are 8 1/2 hours and will vary based on our needs between the hours of 8AM-8:30PM CST. The workdays will vary and will include weekends (typically 2-3 per month, both Saturdays and Sundays) and some holidays. Overnights are not required. Because of weekend scheduling, staff will work more than 5 consecutive shifts in a row during weeks they work a weekend.  While we may be able to work with some minor scheduling restrictions, flexibility in availability is highly preferred as we operate 24/7. Scheduling is done several weeks in advance.

Float: Shifts are 8 1/2 hours and will vary based on our needs between the hours of 6AM-12:30AM CST. The workdays will vary and will include weekends (typically 2-3 per month, both Saturdays and Sundays) and some holidays. Overnights are not required. Because of weekend scheduling, staff will work more than 5 consecutive shifts in a row during weeks they work a weekend.  While we may be able to work with some minor scheduling restrictions, flexibility in availability is highly preferred as we operate 24/7. Scheduling is done several weeks in advance. Please note that the first 4-6 weeks will be mainly daytime hours for training.

No Background/experience in the regulatory, toxicology or pharmaceutical field is required. We offer an extensive and ongoing training program.

Qualifications
  • Current Licensed Practical Nurse (LPN), Certified Pharmacy Technician (CPhT), Emergency Medical Technician (EMT), First Responder, Paramedic, Certified Medical Assistant (CMA) in good standing OR Bachelor’s degree of Science.
  • 1+ years work experience as a LPN, CPhT, EMT, First Responder, Paramedic, CMA or similar role in the healthcare field preferred.
  • 1+ years experience with customer service, either in person or via the telephone strongly preferred.
  • Demonstrated high attention to detail and critical thinking skills.
  • Above average proficiency with keyboarding and accurate data entry, PCs, Microsoft Office, and common computer software and hardware.
  • Ability to effectively communicate, both verbally and in writing, during stressful or high-pressure situations as well as on a regular basis.
  • Ability to work varying shifts including days, evenings and weekends (both Saturdays and Sundays).
  • Ability to maintain regular and punctual attendance.
  • Ability to deliver high quality customer service with patience and compassion.
  • Ability to work cohesively as part of a team.
  • Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form.
  • Verbal and written communication that is clear, concise, professional, empathetic and compassionate.

Veterinary Information Specialist – Full Time and Part Time

Veterinary Information Specialist Description

The Veterinary Information Specialist position is responsible for responding to incoming cases on Pet Poison Helpline and SafetyCall’s industry side via the telephone, email, and chat applications regarding potential toxic exposures, poisonings and other adverse events from pet owners and veterinarians related to various household and consumer products, animal health products, plants, OTC products, dietary supplements, prescription drugs, and other chemical exposures. Specialists take full histories and details of the events, triage the cases and provide accurate medical, health and safety information to the callers. Specialists document each case in an electronic record and follow up as necessary to ensure the well-being of the animals and facilitate adverse event reporting on the industry side.

Schedule

Full-time, 40 hrs/week.  Positions do not have a set schedule. Shift times and shift days will vary and include weekends, typically 2 per month and up to 3 during our busy season, and some holidays.

Mid-Shifts: Available shifts are 8 ½ hours long and shift times range from 10am-10:30pm CST. While we may be able to work with some scheduling restrictions, flexibility in availability is highly preferred as we operate 24/7.

Evenings: Available shifts are 8 ½ hours long and shifts range from 2pm-2:30amCST. While we may be able to work with some scheduling restrictions, flexibility in availability is highly preferred as we operate 24/7.  Overnights are not required.

Part-time, 20 hrs/week. We have a daytime and an evening shift need. Employees will be scheduled 4 hours shifts, 5 days a week on a 2 week rotation which will include every other weekend.

Daytime, PT Hours: 4-hour shifts between the hours of 7am-2pm CST. Week 1 will work Saturday, Sunday, Wednesday, Thursday and Friday. Week 2 will work Monday-Friday

Evening, PT Hours: 4-hour shifts between the hours of 5pm-9pm CST. Week 1 will work Saturday, Sunday, Tuesday, Wednesday and Thursday. Week 2 will work Monday-Friday.

Training

There is an extensive training program for this position. It will consist of 1-2 weeks remote training. There is also a requirement of 2-3 weeks, full-time that will take place in our office in Bloomington, MN. Candidates outside of the Twin Cities will have hotel and travel expenses reimbursed if applicable.

Required Experience, Skills, Knowledge and Abilities
  • Active CVT/LVT/RVT License
  • 1+years of work experience in a veterinary clinic/hospital
  • At least one year of emergency/critical care experience preferred
  • Ability to work varying shift times and varying days, including weekends as specified above.
  • Proficiency with keyboarding and data entry, PCs, Microsoft Office, and common computer software and hardware.
  • Ability to accurately add, subtract, multiply, and divide using whole numbers, common fractions, decimals, ratios and percentages
  • Excellent verbal and written communication that is clear, concise, professional and empathetic
  • Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form
  • Strong attention to detail and the ability to multitask
  • Customer service focused attitude and behavior
Remote Agent Requirements

Candidates who work remotely must have or be willing to obtain and maintain at their expense certain IT requirements including reliable high speed internet with an ISP that can supply a cable modem internet service with a minimum of 20mb download speed and a PC computer (no Apple computers) with Windows 10 and the capability to display two monitors. Candidates must also have a designated home office area that meets certain requirements and may not have any other responsibilities during the time they are working such as caring for dependents.

To Apply

Interested candidates should submit their resume and cover letter or introductory email to careers@safetycall.com. Introductions should include which position is of interest, your availability and any scheduling restrictions, and why you are a good fit for the remote position if applicable. Submissions without a cover letter or introductory email that includes the requested information will not be considered. Our team will review each submission and contact the candidates that most closely match the qualifications.


Non-Certified Technicians/ Veterinary Assistants-Full and Part Time Positions

The Veterinary Technician/Assistant position is responsible for responding to incoming cases via the telephone, email and chat applications for Pet Poison Helpline and our veterinary nurse lines regarding potential toxic exposures, poisonings, general animal wellbeing questions and emergency situations. The position takes full histories and details of the events, triage the cases and provide accurate medical, health and safety information to the callers. Technicians/Assistants must accurately document each case in an electronic record to ensure the well-being of the animals. This position is in a call center environment or remote from home if applicable. Given the nature of the position, many pet owners are calling under stressful circumstances and are therefore in distress.  Technicians/Assistants must be able to manage cases under pressure and be comfortable talking to people in various emotional states.  

Schedule

Full-time, 40 hrs/week. Positions do not have a set schedule. Shift times and shift days will vary and include weekends, typically 2 per month and up to 3 during our busy season, and some holidays. At this time available shifts are 8 ½ hours long (with a 30 minute unpaid break) and are primarily evening shifts (shift start times are ranging from 2pm-6pm CST and shift end times ranging from 10:30pm-2:30amCST). While we may be able to work with some scheduling restrictions, flexibility in availability is highly preferred as we operate 24/7. Overnights are not required.

Part-time, 20 hrs/week. We have a daytime and an evening shift need. Employees will be scheduled 4 hour shifts, 5 days a week on a 2-week rotation which will include every other weekend. Daytime, PT Hours: 4-hour shifts between the hours of 7am-2pm CST. Week 1 will work Saturday, Sunday, Wednesday, Thursday and Friday. Week 2 will work Monday-Friday. Evening, PT Hours: 4-hour shifts between the hours of 5pm-9pm CST. Week 1 will work Saturday, Sunday, Tuesday, Wednesday and Thursday. Week 2 will work Monday-Friday.

Training

There is an extensive training program for this position. It will consist of 1-2 weeks remote training. There is also a requirement of 2 ½  weeks, full-time that will take place in our office in Bloomington, MN. Candidates outside of the Twin Cities will have hotel and travel expenses reimbursed if applicable. 

Required Experience, Skills, Knowledge and Abilities
  • Minimum of 5 years of work experience as a veterinary technician (non-certified) or veterinary assistant performing technician responsibilities in a fast-paced veterinary clinic/hospital. Emergency experience is highly preferred.
  • Above average proficiency with keyboarding and data entry, PCs, Microsoft Office, and common computer software and hardware.
  • Verbal and written communication that is clear, concise, professional and empathetic.
  • Strong attention to detail and the ability to multitask.
  • Customer service focused attitude and behavior.
  • Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form.
  • Ability to accurately add, subtract, multiply, and divide using whole numbers, common fractions, decimals, ratios and percentages.
  • Ability to maintain regular and punctual attendance.
  • Strong attention to detail and the ability to multitask
Remote Agent Requirements

Candidates who work remotely must have or be willing to obtain and maintain at their expense certain IT requirements including reliable high speed internet with an ISP that can supply a cable modem internet service with a minimum of 20mb download speed and a PC computer (no Apple computers) with Windows 10 and the capability to display two monitors. Candidates must also have a designated home office area that meets certain requirements and may not have any other responsibilities during the time they are working such as caring for dependents.

To Apply

Interested candidates should submit their resume and cover letter or introductory email to careers@safetycall.com. Introductions should include which position is of interest, your availability and any scheduling restrictions, and why you are a good fit for the remote position if applicable. Submissions without a cover letter or introductory email that includes the requested information will not be considered. Our team will review each submission and contact the candidates that most closely match the qualifications.


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  • Connector.

    Full-Time Employee Benefits

    • Paid time off
    • Medical and Dental insurance with employer contributions
    • Short Term Disability / Long Term Disability
    • Life Insurance
    • 401K with company match
    • Flexible Spending Account / Health Savings Account

  • Connector.

    Fun Facts about Working at SafetyCall

    Annual seasonal social and team-building events include:

    • Summer lawn bowling tournament and gathering at Brits Pub
    • Annual holiday celebration each January
    • Employee recognition awards (including years of service and SafetyCall’s kudos program)
    • Wine education seminars and tastings
    • Employee appreciation program includes meals catered in monthly
    • Birthdays celebrated monthly
    • Veterinary staff offers complimentary continuing education sessions for credit to veterinarians and certified veterinary technicians in the Twin Cities area as well as other states
    • Complimentary continuing education seminars are also available for pharmacists, EMTs and paramedics