Careers

About Us

SafetyCall International, PLLC (SCI) is a 24/7 multidisciplinary health care practice, licensed by the boards of Medicine, Pharmacy, and Veterinary Medicine, that provides manufacturers with adverse event management, regulatory reporting, post-market surveillance, customer service and consulting services.

Benefits of Employment

Our employees enjoy many benefits including:

  • Ability to work from home
  • Medical Insurance Options
  • Dental Insurance
  • Vision Insurance
  • Pet Insurance
  • Accident Insurance
  • Life Insurance
  • Short & Long Term Disability
  • 401k with Match
  • Paid time off
  • Paid holidays
  • C/E & License Reimbursement
  • Incentive Programs
  • And Many more!

States We Work In

Our employees work in multiple states throughout the country! Want to know if we’re hiring in your state? See the list below:

  • Arizona
  • Colorado
  • Florida
  • Georgia
  • Illinois
  • Kansas
  • Louisiana
  • Michigan
  • Minnesota
  • Missouri
  • Nebraska
  • Nevada 
  • New Mexico
  • North Carolina
  • North Dakota
  • Oklahoma
  • South Carolina
  • Tennessee
  • Texas
  • Virginia
  • Washington
  • Wisconsin

Work from Home Requirements

Do you want to work with us from the comfort of your home? Here’s what you’ll need:

IT Requirements

  • High Speed Internet (not WiFi)
  • Landline phone (with a head set)
  • Computer with Windows 10 Home or Pro Edition Operating System
    • Must have Windows 10 Microsoft Word & Excel
    • Desktop & Laptops can be used, but must be able to connect up to 3 monitors
    • No Apple computers
  • Surge Protection
  • Paper Shredder

Remote candidates may be asked to provide specific information about their IT equipment and internet provider. More information about our IT requirements are provided during the interview process.

In addition to the IT requirements listed above, candidates must also have a designated home office area that meets certain requirements and may not have any other responsibilities during the time they are working such as caring for dependents.

Job Openings

Thanks for your interest in employment with SCI/PPH! Our current openings are listed below.

Don’t see a position you’re interested in? We have an ongoing recruitment process and would encourage interested candidates to submit a cover letter and resume to careers@safetycall.com for future opportunities. Applicants who submit their information will be kept on file and considered for future roles.

Curious about what it’s like to work for SCI? Email careers@safetycall.com with your questions!

Thank you!

-The HR Team


Seasonal Industry Representative

Schedule

Full-time positions are 40 hours/week (5 days). Shifts are 8 ½  hours (which includes a 30 minute non-paid lunch break) with most common shifts being 10:30am-12:30am CST, 7 days a week. We prefer candidates who are flexible with days and times they are available but may be able to work with some scheduling restrictions.

Position Details

The Seasonal Industry Representative position is responsible for responding to incoming cases via the telephone regarding potential adverse events from pet owners and veterinarians related to various animal health products manufactured by animal health clients of SCI. Seasonal Industry Representatives provide answers to general inquiries on routine product use, such as clarification and information slated on product labels or inserts, and document lack of efficacy cases, product complaints, customer service and other inquiry cases. This position may also respond to and process product refund requests.  Industry Representatives take full histories and details of the events, triage the cases and provide accurate medical, health and safety information to the callers. Seasonal Industry Representatives must accurately document each case in an electronic record to facilitate adverse event reporting and to ensure the well-being of the animals.

Position Requirements
  • At least one-year experience in the veterinary field as a veterinary technician (certification not required), veterinary assistant or veterinary support staff or current DVM or CVT student who has completed at least 2 semesters of class work
  • Working knowledge of medical terminology
  • Ability to effectively communicate, both verbally and in writing, during stressful or high-pressure situations as well as on a regular basis
  • Ability to work varying shifts including days, evenings and weekends
  • Ability to maintain regular and punctual attendance
  • Proficiency with keyboarding, PCs, Microsoft Office, and common computer software and hardware
  • Ability to deliver high quality customer service with patience and compassion
  • Ability to work cohesively as part of a team

Pay Rate: $16.00/hour

To Apply

Interested candidates should send a resume and an introduction cover letter or email that includes how many hours per week you desire AND any scheduling restrictions (for example, not available Mondays, only available for 4PM-12:30AM due to work schedule, etc.). Submissions should be emailed to careers@safetycall.com.


Veterinary Information Specialist 

Position Description 

The Veterinary Information Specialist position is responsible for responding to incoming cases on Pet Poison Helpline and SafetyCall’s industry side via the telephone, email, and chat applications regarding potential toxic exposures, poisonings and other adverse events from pet owners and veterinarians related to various household and consumer products, animal health products, plants, OTC products, dietary supplements, prescription drugs, and other chemical exposures. Specialists take full histories and details of the events, triage the cases and provide accurate medical, health and safety information to the callers. Specialists document each case in an electronic record and follow up as necessary to ensure the well-being of the animals and facilitate adverse event reporting on the industry side.

Schedule

Full-time, 40 hrs/week.  Positions do not have a set schedule. Shift times and shift days will vary and include weekends, typically 2 per month and up to 3 during our busy season, and some holidays. At this time available shifts are 8 ½ hours long and are primarily evening shifts (shift start times are ranging from 2pm-6pm CST and shift end times ranging from 10:30pm-2:30amCST). While we may be able to work with some scheduling restrictions, flexibility in availability is highly preferred as we operate 24/7.  Overnights are not required.

Part-time, 20 hrs/week. We have an evening shift need. Employees will be scheduled 4 hours shifts, 5 days a week on a 2 week rotation which will include every other weekend.

Evening, PT Hours: 4-hour shifts between the hours of 5pm-9pm CST. Week 1 will work Saturday, Sunday, Tuesday, Wednesday and Thursday. Week 2 will work Monday-Friday.

Training

There is an extensive training program for this position. It will consist of 1-2 weeks remote training. There is also a requirement of 2-3 weeks, full-time that will take place in our office in Bloomington, MN. Candidates outside of the Twin Cities will have hotel and travel expenses reimbursed if applicable.

Required Experience, Skills, Knowledge and Abilities
  • Active CVT/LVT/RVT License
  • 1+years of work experience in a veterinary clinic/hospital
  • At least one year of emergency/critical care experience preferred
  • Ability to work varying shift times and varying days, including weekends as specified above.
  • Proficiency with keyboarding and data entry, PCs, Microsoft Office, and common computer software and hardware.
  • Ability to accurately add, subtract, multiply, and divide using whole numbers, common fractions, decimals, ratios and percentages
  • Excellent verbal and written communication that is clear, concise, professional and empathetic
  • Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form
  • Strong attention to detail and the ability to multitask
  • Customer service focused attitude and behavior
Remote Agent Requirements

Candidates who work remotely must have or be willing to obtain and maintain at their expense certain IT requirements including reliable high speed internet with an ISP that can supply a cable modem internet service with a minimum of 20mb download speed and a PC computer (no Apple computers) with Windows 10 and the capability to display two monitors. Candidates must also have a designated home office area that meets certain requirements and may not have any other responsibilities during the time they are working such as caring for dependents.

To Apply

Interested candidates should submit their resume and cover letter or introductory email to careers@safetycall.com. Introductions should include which position is of interest, your availability and any scheduling restrictions, and why you are a good fit for the remote position if applicable. Submissions without a cover letter or introductory email that includes the requested information will not be considered. Our team will review each submission and contact the candidates that most closely match the qualifications.


Non-Certified Technicians/ Veterinary Assistants – Full and Part Time Positions

The Veterinary Technician/Assistant position is responsible for responding to incoming cases via the telephone, email and chat applications for Pet Poison Helpline and our veterinary nurse lines regarding potential toxic exposures, poisonings, general animal wellbeing questions and emergency situations. The position takes full histories and details of the events, triage the cases and provide accurate medical, health and safety information to the callers. Technicians/Assistants must accurately document each case in an electronic record to ensure the well-being of the animals. This position is in a call center environment or remote from home if applicable. Given the nature of the position, many pet owners are calling under stressful circumstances and are therefore in distress.  Technicians/Assistants must be able to manage cases under pressure and be comfortable talking to people in various emotional states.  

Schedule

Full-time, 40 hrs/week.  Positions do not have a set schedule. Shift times and shift days will vary and include weekends, typically 2 per month and up to 3 during our busy season, and some holidays. At this time available shifts are 8 ½ hours long (with a 30 minute unpaid break) and are primarily evening shifts (shift start times are ranging from 2pm-6pm CST and shift end times ranging from 10:30pm-2:30amCST). While we may be able to work with some scheduling restrictions, flexibility in availability is highly preferred as we operate 24/7.  Overnights are not required.

Part-time, 20 hrs/week. We have a daytime and an evening shift need. Employees will be scheduled 4 hour shifts, 5 days a week on a 2-week rotation which will include every other weekend.  

Daytime, PT Hours: 4-hour shifts between the hours of 7am-2pm CST. Week 1 will work Saturday, Sunday, Wednesday, Thursday and Friday. Week 2 will work Monday-Friday.

Evening, PT Hours: 4-hour shifts between the hours of 5pm-9pm CST. Week 1 will work Saturday, Sunday, Tuesday, Wednesday and Thursday. Week 2 will work Monday-Friday.

Training

There is an extensive training program for this position. It will consist of 1-2 weeks remote training. There is also a requirement of 2 ½  weeks, full-time that will take place in our office in Bloomington, MN. Candidates outside of the Twin Cities will have hotel and travel expenses reimbursed if applicable. 

Required Experience, Skills, Knowledge and Abilities
  • Minimum of 5 years of work experience as a veterinary technician (non-certified) or veterinary assistant performing technician responsibilities in a fast-paced veterinary clinic/hospital. Emergency experience is highly preferred.
  • Above average proficiency with keyboarding and data entry, PCs, Microsoft Office, and common computer software and hardware.
  • Verbal and written communication that is clear, concise, professional and empathetic.
  • Strong attention to detail and the ability to multitask.
  • Customer service focused attitude and behavior.
  • Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form.
  • Ability to accurately add, subtract, multiply, and divide using whole numbers, common fractions, decimals, ratios and percentages.
  • Ability to maintain regular and punctual attendance.
  • Strong attention to detail and the ability to multitask
Remote Agent Requirements

Candidates who work remotely must have or be willing to obtain and maintain at their expense certain IT requirements including reliable high speed internet with an ISP that can supply a cable modem internet service with a minimum of 20mb download speed and a PC computer (no Apple computers) with Windows 10 and the capability to display two monitors. Candidates must also have a designated home office area that meets certain requirements and may not have any other responsibilities during the time they are working such as caring for dependents.

To Apply

Interested candidates should submit their resume and cover letter or introductory email to careers@safetycall.com. Introductions should include which position is of interest, your availability and any scheduling restrictions, and why you are a good fit for the remote position if applicable. Submissions without a cover letter or introductory email that includes the requested information will not be considered. Our team will review each submission and contact the candidates that most closely match the qualifications.


PPH Marketing and Business Development Manager

SafetyCall International (SCI) and Pet Poison Helpline (PPH) is currently seeking an experienced Marketing and Business Development Manager to join our growing team!  The PPH Marketing and Business Development Manager is responsible for creating, coordinating and executing marketing and business development initiatives for PPH to grow the division. This position will maintain current business success and collaborate with other departments as needed to continually build business initiatives for PPH. The PPH Marketing and Business Development Manager is expected to perform duties by the mission, vision, values and principles of SCI in order to support and advance the company.

Essential Duties and Responsibilities
  • Work to promote and grow PPH business and revenue through partnerships and case volumes. Track growth data and statistics to identify trends.
  • Attend conferences, tradeshows and other industry meetings to meet key leaders and build industry connections and strategic partnerships for PPH.
  • Oversees the coordination of all PPH tradeshows, including conference registration, travel arrangements and assists with booth packing, shipment and unpacking. Ensures proper storage and inventory of PPH booth and promotional materials.
  • Follow and analyze market trends and creatively develop innovative new business lines or service offerings for PPH. Plan, coordinate and execute them upon approval from senior leadership.
  • Continuously evaluate PPH pricing strategies and create new models for callers and partners as needed.
  • Manage current PPH partners and work to strengthen and grow relationships by creating value-ads as needed.
  • Evaluate and select PPH conferences and tradeshows to attend annually. Coordinate SCI employees who will travel to these conferences and manage any related marketing efforts.
  • Evaluate Return on Investment (ROI) of PPH tradeshows to best determine attendance at future shows.
  • Manage relationships with sales and marketing vendors as assigned.
  • Responsible for maintaining current and developing new marketing initiatives.
  • Provide strategic planning input by creating new goals and objectives for PPH and future business lines. Carry out strategic planning objectives as assigned.
  • Assist with and or lead projects in conjunction with various departments which may include marketing, sales, accounting and operations.
  • Work cooperatively with other supervisors, partners, administrative team and call center staff.
  • Participate in all required weekly, biweekly and other meetings and events.
  • Maintain regular and punctual attendance.
  • Complete other duties as assigned by Director of Client Services and Marketing, senior leadership and SCI partners.

Schedule: The Pet Poison Helpline Marketing and Business Development Manager is a full-time, exempt position that will work regular business hours, Monday-Friday. The position requires about 25% travel.

Qualifications
  • Minimum of bachelor’s degree in business related major.
  • Minimum of 5 years’ experience working as a business development manager or similar role.
  • Basic understanding of the animal health industry and willingness to make connections within it.
  • Proficient in using all Microsoft Office products including Excel, Word, PowerPoint and Outlook.
  • Proficiency in Constant Contact, Word Press, and Salesforce preferred. Must be comfortable learning and working in other software programs.
  • Verbal and written communication that are clear, concise, accurate, professional empathetic and compassionate on a regular basis.
  • Demonstrate a high Emotional Intelligence (EQ).
  • Ability to problem solve and provide solutions.
  • Proven ability to collaborate with others internally and externally.
  • Ability to work effectively independently and in a team.
  • Ability to prioritize and plan work activities in order to be efficient, complete all assigned projects in a timely manner and meet deadlines.
  • Ability to think creatively, strategically and remain solution focused during challenging situations.
  • Ability to accommodate a flexible work schedule.
  • Engaging and positive individual with strong interpersonal skills and a high level of professionalism.
  • Can quickly adapt to changes in workflow, policies and procedures.
  • Ability to maintaining confidentiality in all areas both inside the organization and externally.
  • Effective time management and organizational skills.
  • Strong attention to detail and thoroughness.
  • Ability to exhibit sound and accurate judgment and make timely and accurate decisions.

Overnight Associate Veterinarian 

Are you a Veterinarian looking for a change of pace? Do you want to use your skills and knowledge in a hands-off capacity?  Pet Poison Helpline/SafetyCall International, is looking to add one full-time, Overnight Associate Veterinarian to our team in Bloomington, MN or remote from home in one of the following states: Arizona, Colorado, Florida, Georgia, Illinois, Kansas, Michigan, Minnesota,  Nebraska, Nevada, North Carolina, North Dakota, Oklahoma, South Carolina, Tennessee, Texas, Virginia, Washington and Wisconsin.   Remote staff must be able to train in our home office in Bloomington, Minnesota for a 2-3 week period and meet the IT requirements described below. Candidates outside of the Twin Cities will have hotel and travel expenses reimbursed if applicable.

About Us

Pet Poison Helpline (PPH) is a 24-hour animal poison control service for pet owners and veterinary professionals who require assistance with treating a potentially poisoned pet.  SafetyCall International (SCI), the parent company of PPH, specializes in industry adverse event management related to humans and animals. PPH/SCI offers competitive pay, generous PTO and benefits for all full-time employees, a fun work environment with many perks, growth opportunities and experience in a fascinating field.  We encourage all applicants to view our company overview videos at www.petpoisonhelpline.com and www.safetycall.com.  Come see why we’ve been voted a top workplace in Minnesota for 9 years!

Position Description

The Associate Veterinarian performs toxicology consultation via the telephone, email and chat with veterinarians, veterinary technicians, other health care providers, pet owners and consumers calling into Pet Poison Helpline or SafetyCall’s industry side. Associate Veterinarians document history, case notes and recommendations into an electronic medical records system. Associate Veterinarians act as a resource for support staff in the call center and provide training and guidance when needed. In addition to the core duties, presentation and publication opportunities also exist for those who are interested. We provide an extensive toxicology training program upon hire. The Overnight Associate Veterinarians also receive First Responder training in order to handle minor human exposures.

Schedule

We are currently hiring for a full-time OVERNIGHT position. This position will work a rotation of 7 days on and 7 days off and will work holidays that fall on their days on. Shifts will be 10 hours long from 9pm (CST)-7am (CST).

Training

Remote staff will begin training from home for about 1 ½-2 weeks, then will be required to come to our office in Bloomington, MN for a 2-3 week period of time. After they’ve been working from home for about 1 month they will need to travel back to the office for 1-2 weeks to wrap up their training.

Qualifications
  • Current Minnesota veterinary medicine license or ability to obtain upon hire.
  • At least three (3) years of clinical experience, emergency and/or veterinary internship strongly preferred.
  • Some toxicology experience is preferred, but not required.
  • Advanced proficiency with keyboarding, PCs, Microsoft Office, and common computer software and hardware.
  • Excellent written and oral communication skills with the ability to speak and write clearly with compassion and professionalism.
  • Ability to exhibit sound and accurate judgment.
  • The ability to apply principles of logical and scientific thinking to a wide range of intellectual and practical problems. Ability to deal with a variety of abstract and concrete variables.
  • Ability to gather, analyzes, and synthesize complex or diverse information.
  • Ability to work varying shifts including days, evenings, weekends, holidays and if assigned, overnights.
  • Strong attention to detail and spelling with the ability to accurately enter data with very few errors.
  • Ability to attend to multiple tasks simultaneously while maintaining quality and accuracy.
  • Ability to accurately add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, decimals, ratios and percentages.
  • Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form.
  • Customer service focused attitude and behavior
Remote Agent Requirements:

Candidates who work remotely must have or be willing to obtain and maintain at their expense certain IT requirements including reliable high-speed internet with an ISP that can supply a cable modem internet service with a minimum of 20mb download speed and 5mb upload speed and a PC computer (no Apple computers) with Windows 10 and the capability to display two monitors. Candidates must also have a designated home office area that meets certain requirements and may not have any other responsibilities during the time they are working such as caring for dependents.

To Apply

Interested candidates should send your curriculum vitae and letter of interest, including availability and any scheduling restrictions, to careers@safetycall.com.  Our team will review each submission and contact the candidates that most closely match our qualifications.


Industry Representative Full Time

Position Description

The Industry Representative position is responsible for responding to incoming cases via the telephone regarding potential adverse events from pet owners and veterinarians related to various animal health products manufactured by an animal health client of SafetyCall. Industry Representatives provide answers to general inquiries on routine product use, such as clarification and information slated on product labels or inserts, and document lack of efficacy cases, product complaints, customer service and other inquiry cases. This position may also respond to and process product refund requests.  Industry Representatives take full histories and details of the events, triage the cases and provide accurate medical, health and safety information to the callers. Industry Representatives must accurately document each case in an electronic record to facilitate adverse event reporting and to ensure the well-being of the animals. Industry Representatives also handle minor human exposures to animal health products.

This position is in a call center environment or remote from home if applicable. Given the nature of the position, many pet owners are calling under emergency circumstances and are therefore in distress.  Industry Representatives must be able to manage cases under pressure and be comfortable talking to people in various emotional states.  

During the slower season, November-March, this position will be trained to manage other types of calls and/or additional administrative or phone related tasks.

Schedule

Full-time, 40 hours per week. Normal hours are M-F, varying 8 ½ hour shifts between 8AM-5PM CST. April-October, very limited vacation use is permitted due to the workload.

Required Experience, Skills, Knowledge and Abilities
  • CVT/LVT/RVT Certification. Candidates must have an active Minnesota CVT License or be eligible to obtain it upon hire. (To be eligible for Minnesota certification, candidates must have graduated from AVMA accredited program and passed the national VTNE exam.)
  • 6 months of work experience as a certified/licensed technician in a veterinary clinic/hospital
  • Proficiency with keyboarding and data entry, PCs, Microsoft Office, and common computer software and hardware.
  • Excellent verbal and written communication that is clear, concise, professional and empathetic
  • Strong attention to detail and the ability to multitask
  • Customer service focused attitude and behavior
  • Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form
  • Ability to accurately add, subtract, multiply, and divide using whole numbers, common fractions, decimals, ratios and percentages
  • Ability to maintain regular and punctual attendance.
Remote Agent Requirements

Candidates who work remotely must have or be willing to obtain and maintain at their expense certain IT requirements including a land line telephone with the ability to connect to a headset (cell phones cannot be used), reliable, high-speed cable modem internet service, PC computer (no Macs) with Windows 10 and the capability to display two monitors. Candidates must also have a designated home office area that meets ergonomic requirements and a locking file cabinet. Remote staff may not have any other responsibilities during the time they are working such as caring for dependents.

To Apply

Interested candidates should submit their resume and cover letter or introductory email to careers@safetycall.com. Introductions should include your availability and any scheduling restrictions, salary requirements and why you are a good fit for the remote position (if applicable). Submissions without a cover letter or introductory email that includes the requested information will not be considered. Our team will review each submission and contact the candidates that most closely match the qualifications.

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  • Connector.

    Full-Time Employee Benefits

    • Paid time off
    • Medical and Dental insurance with employer contributions
    • Short Term Disability / Long Term Disability
    • Life Insurance
    • 401K with company match
    • Flexible Spending Account / Health Savings Account

  • Connector.

    Fun Facts about Working at SafetyCall

    Annual seasonal social and team-building events include:

    • Summer lawn bowling tournament and gathering at Brits Pub
    • Annual holiday celebration each January
    • Employee recognition awards (including years of service and SafetyCall’s kudos program)
    • Wine education seminars and tastings
    • Employee appreciation program includes meals catered in monthly
    • Birthdays celebrated monthly
    • Veterinary staff offers complimentary continuing education sessions for credit to veterinarians and certified veterinary technicians in the Twin Cities area as well as other states
    • Complimentary continuing education seminars are also available for pharmacists, EMTs and paramedics