Careers

About Us

SafetyCall International, PLLC (SCI) is a 24/7 multidisciplinary health care practice, licensed by the boards of Medicine, Pharmacy, and Veterinary Medicine, that provides manufacturers with adverse event management, regulatory reporting, post-market surveillance, customer service and consulting services.

Benefits of Employment

Our employees enjoy many benefits including:

  • Ability to work from home
  • Medical Insurance Options
  • Dental Insurance
  • Vision Insurance
  • Pet Insurance
  • Accident Insurance
  • Life Insurance
  • Short & Long Term Disability
  • 401k with Match
  • Paid time off
  • Paid holidays
  • C/E & License Reimbursement
  • Incentive Programs
  • And Many more!

States We Work In

Our employees work in multiple states throughout the country! Want to know if we’re hiring in your state? See the list below:

  • Arizona
  • Colorado
  • Florida
  • Georgia
  • Illinois
  • Kansas
  • Michigan
  • Minnesota
  • Nebraska
  • Nevada
  • North Carolina
  • North Dakota
  • Tennessee
  • Texas
  • Virginia
  • Washington
  • Wisconsin

Work from Home Requirements

Do you want to work with us from the comfort of your home? Here’s what you’ll need:

IT Requirements

  • High Speed Internet (not WiFi)
  • Landline phone (with a head set)
  • Computer with Windows 10 Home or Pro Edition Operating System
    • Must have Windows 10 Microsoft Word & Excel
    • Desktop & Laptops can be used, but must be able to connect up to 3 monitors
    • No Apple computers
  • Surge Protection
  • Paper Shredder

Remote candidates may be asked to provide specific information about their IT equipment and internet provider. More information about our IT requirements are provided during the interview process.

In addition to the IT requirements listed above, candidates must also have a designated home office area that meets certain requirements and may not have any other responsibilities during the time they are working such as caring for dependents.

Job Openings

Thanks for your interest in employment with SCI/PPH! Our current openings are listed below.

Don’t see a position you’re interested in? We have an ongoing recruitment process and would encourage interested candidates to submit a cover letter and resume to careers@safetycall.com for future opportunities. Applicants who submit their information will be kept on file and considered for future roles.

Curious about what it’s like to work for SCI? Email careers@safetycall.com with your questions!

Thank you!

-The HR Team


Clinical Toxicologist

Position Details

The Clinical Toxicologist manages or provides assistance with incoming cases involving potential exposures and/or adverse events in humans via telephone, email, chat applications and other interactions. The Clinical Toxicologist may engage in a variety of activities ranging from clinical consulting, leadership duties, and project management in addition to routine call center duties. The Clinical Toxicologist acts as a resource for other staff and is expected to lead by the mission, vision, values and principles of SafetyCall (SCI) in order to support and advance the company.

Candidates who live in Minnesota outside of the Twin Cities area or in the following states are eligible for remote from home positions: Arizona, Colorado, Florida, Georgia, Illinois, Kansas, Michigan, Nebraska, Nevada, North Carolina, North Dakota, Tennessee, Texas, Virginia, Washington and Wisconsin. Remote staff must be able to train in our home office in Bloomington, Minnesota, for a 2-3 week period and meet the IT requirements described below. The company will reimburse for lodging and travel expenses for the training period.

Essential Duties and Responsibilities

Clinical Responsibilities

  • Perform routine toxicologist shift responsibilities completely and accurately including the ability to recognize and accurately manage adverse events and assess them for regulatory reporting.
  • Act as a clinical resource for all call center staff responding to calls, emails, chats and other interactions to provide sound and accurate case management guidance.
  • Complete and accurate case data entry, including spelling, grammar, punctuation and word usage, is essential to the position.
  • Provide client specific service and document cases per client specifications.
  • Provide exceptional internal and external customer service through clear and accurate communication, compassionate delivery and quick and efficient resolution.
  • Maintain regular and punctual attendance.
  • Participate in all required training and continuing education sessions.
  • Complete serious classification assessments per SCI policies, procedures, and guidelines.
  • Assist in completion of current FIFRA, TSCA and FDA reporting responsibilities on behalf of clients to those agencies.
  • Create, review and/or update treatment guidelines.
  • Maintain a positive, cooperative and respectful relationship with all coworkers.
  • Execute other responsibilities and activities as assigned by supervisor and/or SCI partners.
  • Assist partners in the development, coordination and execution of business strategies and programs.
  • Assist in providing feedback to call center staff as requested.
  • Provide training to staff as needed.
  • Perform other duties as assigned by supervisor.

Schedule: The Clinical Toxicologist will regularly work  Monday-Friday shifts that are either 9am-5pm CST or 2pm-10pm CST. The Toxicologist will also work on-call every 5th weekend from 8am-10pm CST both Saturday and Sunday. When working the weekend shift, they will be scheduled 3 weekdays.

Upon completion of training the Clinical Toxicologist will also participate in an on-call rotation where they will work on-call for 7 days in a row, every 6 weeks. Details will be provided in the interview process.

Qualifications

  • Pharmacy (PharmD) Degree and active Pharmacy License.
  • Minimum of 3 years’ clinical toxicology experience.
  • Ability and willingness to work various days and hours including days, evenings, late evenings, weekends and holidays.
  • Verbal and written communication that is clear, concise, accurate, professional, empathetic and compassionate on a regular basis, including during stressful or high-pressure situations and interactions.
  • Ability to gather, analyze, and synthesize complex or diverse information.
  • Ability to exhibit sound and accurate judgment and make timely and accurate decisions.
  • Ability to prioritize and plan work activities in order to be efficient, complete all assigned projects in a timely manner and meet deadlines.
  • This position requires initiative, self-motivation, creativity, critical thinking, resourcefulness and the ability to work with little direction.
  • Strong attention to detail and spelling with the ability to accurately enter data with very few data entry errors.
  • Above average proficiency with keyboarding, navigating PCs, navigating the internet and using common computer software and hardware.
  • Demonstrates effective group presentation skills.
  • Ability to motivate others to perform well and develop competencies.
  • Can quickly adapt to changes in work flow, policies and procedures and encourages others to do so.
  • Acts as a resource for other employees and is viewed as a leader.
  • Maintains overall positive, cooperative and respectful relationship with all.
  • Ability to maintain active licensure.
  • Remote employees must be able to meet and maintain IT requirements following SCI policies.

Remote Agent Requirements:

Candidates who work remotely must have or be willing to obtain and maintain at their expense certain IT requirements including reliable high speed internet with an ISP that can supply a cable modem internet service with a minimum of 20mb download speed and a PC computer (no Apple computers) with Windows 10 and the capability to display two monitors. Candidates must also have a designated home office area that meets certain requirements and may not have any other responsibilities during the time they are working such as caring for dependents.

To Apply

Interested candidates should submit their resume and cover letter or introductory email to careers@safetycall.com. Introductions should include which position is of interest, your availability and any scheduling restrictions, and why you are a good fit for the remote position if applicable. Submissions without a cover letter or introductory email that includes the requested information will not be considered. Our team will review each submission and contact the candidates that most closely match the qualifications.


Veterinary Information Specialist-Full Time and Part Time

Are you looking to gain experience in an interesting, new field? Pet Poison Helpline (PPH)/SafetyCall International, PLLC (SCI) may have just what you’re looking for! PPH/SCI is looking to add a full-time (40 hours/week) and part-time (2-3 weekends/month) Veterinary Information Specialists in our office in Bloomington, MN or remote from home if outside of the Twin Cities area.

These positions are in a call center/office environment or remote from home if applicable. Given the nature of the positions, many pet owners and veterinary staff are calling under emergency or perceived emergency circumstances and are therefore in distress.  Staff must be able to manage cases under pressure and be comfortable talking to people in various emotional states.

Veterinary Information Specialist Description

The Veterinary Information Specialist position is responsible for responding to incoming cases on Pet Poison Helpline and SafetyCall’s industry side via the telephone, email, and chat applications regarding potential toxic exposures, poisonings and other adverse events from pet owners and veterinarians related to various household and consumer products, animal health products, plants, OTC products, dietary supplements, prescription drugs, and other chemical exposures. Specialists take full histories and details of the events, triage the cases and provide accurate medical, health and safety information to the callers. Specialists document each case in an electronic record and follow up as necessary to ensure the well-being of the animals and facilitate adverse event reporting on the industry side.

Schedule

Part Time, weekend shifts.  Positions will work 2-3 weekends (Saturday and Sunday) shifts per month and holidays that fall on scheduled weekends. Shifts are 8 ½ hours and will include mid, evening and late evening shifts between the hours of 10am-2:30am CST. While we may be able to work with some scheduling restrictions, flexibility in availability is highly preferred as we operate 24/7.  Overnights are not required. There is an extensive training program for this position. It will consist of 3-4 weeks remote training at 24hrs/week (with some flexibility with scheduling). There is also a requirement of 2-3 weeks, full time (40 hours/week) that will take place in our office in Bloomington, MN. Candidates outside of the Twin Cities will have hotel and travel expenses reimbursed if applicable.

Required Experience, Skills, Knowledge and Abilities

  1. Active CVT/LVT/RVT License
  2. 1+years of work experience in a veterinary clinic/hospital
  3. At least one year of emergency/critical care experience preferred
  4. Ability to work varying shift times and varying days, including weekends as specified above.
  5. Proficiency with keyboarding and data entry, PCs, Microsoft Office, and common computer software and hardware.
  6. Ability to accurately add, subtract, multiply, and divide using whole numbers, common fractions, decimals, ratios and percentages
  7. Excellent verbal and written communication that is clear, concise, professional and empathetic
  8. Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form
  9. Strong attention to detail and the ability to multitask
  10. Customer service focused attitude and behavior

Remote Agent Requirements

Candidates who work remotely must have or be willing to obtain and maintain at their expense certain IT requirements including reliable high speed internet with an ISP that can supply a cable modem internet service with a minimum of 20mb download speed and a PC computer (no Apple computers) with Windows 10 and the capability to display two monitors. Candidates must also have a designated home office area that meets certain requirements and may not have any other responsibilities during the time they are working such as caring for dependents.

To Apply

Interested candidates should submit their resume and cover letter or introductory email to careers@safetycall.com. Introductions should include which position is of interest, your availability and any scheduling restrictions, and why you are a good fit for the remote position if applicable. Submissions without a cover letter or introductory email that includes the requested information will not be considered. Our team will review each submission and contact the candidates that most closely match the qualifications.


LPN Health Information Specialist (Full Time, Float)

Position

The LPN, Health Information Specialist position is responsible for managing and documenting adverse events, lack of efficacy cases, and product safety/product use inquiries via telephone and email reported by consumers and health care professionals related to various dietary supplements, over the counter and prescription drugs, and other consumer products. This position also manages exposure cases for household and industrial products/chemicals. Health Information Specialists triage cases, provide health, safety and technical product information to consumers and health care professionals and escalate cases to trained medical professionals as needed.

Health Information Specialists document cases received via phone and email into SafetyCall’s electronic databases to facilitate adverse event reporting to regulatory organizations such as the EPA and FDA on behalf of our clients. Health Information Specialists may also follow-up on reported cases via phone and/or email to ensure the wellbeing of the consumer and gather additional information regarding cases such as recovery/health status or additional product information. SafetyCall offers possible growth opportunities for Health Information Specialists and the opportunity to get involved in various company committees along with case presentation opportunities.

This position is in a professional office setting or remote from home.

Schedule: This is a float position. Shifts are 8 1/2 hours and will vary based on our needs between the hours of 6AM-12:30AM CST. The work days will vary and will include weekends (typically 2 per month, both Saturdays and Sundays) and some holidays. Overnights are not required. Because of weekend scheduling, staff will work more than 5 consecutive shifts in a row during weeks they work a weekend.  While we may be able to work with some minor scheduling restrictions, flexibility in availability is highly preferred as we operate 24/7. Scheduling is done several weeks in advance. Please note that the first 4-6 weeks will be mainly daytime hours for training.

No Background/experience in the regulatory, toxicology or pharmaceutical field is required. We offer an extensive and ongoing training program.

Qualifications

  • Current Licensed Practical Nurse (LPN) in good standing
  • 1+ years work experience as an LPN or similar role in the healthcare field.
  • 1+ years experience with customer service, either in person or via the telephone strongly preferred.
  • Demonstrated high attention to detail and critical thinking skills.
  • Proficiency with keyboarding and accurate data entry, PCs, Microsoft Office, and common computer software and hardware
  • Ability to effectively communicate, both verbally and in writing, during stressful or high-pressure situations as well as on a regular basis
  • Ability to work varying shifts including days, evenings and weekends (both Saturdays and Sundays)
  • Ability to maintain regular and punctual attendance
  • Ability to deliver high quality customer service with patience and compassion
  • Ability to work cohesively as part of a team
  • Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form
  • Excellent verbal and written communication that is clear, concise, professional, empathetic and compassionate

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    Full-Time Employee Benefits

    • Paid time off
    • Medical and Dental insurance with employer contributions
    • Short Term Disability / Long Term Disability
    • Life Insurance
    • 401K with company match
    • Flexible Spending Account / Health Savings Account

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    Fun Facts about Working at SafetyCall

    Annual seasonal social and team-building events include:

    • Summer lawn bowling tournament and gathering at Brits Pub
    • Annual holiday celebration each January
    • Employee recognition awards (including years of service and SafetyCall’s kudos program)
    • Wine education seminars and tastings
    • Employee appreciation program includes meals catered in monthly
    • Birthdays celebrated monthly
    • Veterinary staff offers complimentary continuing education sessions for credit to veterinarians and certified veterinary technicians in the Twin Cities area as well as other states
    • Complimentary continuing education seminars are also available for pharmacists, EMTs and paramedics