Careers

About Us

SafetyCall International, LLC (SCI) is a 24/7 multidisciplinary health care practice, licensed by the boards of Medicine, Pharmacy, and Veterinary Medicine, that provides manufacturers with adverse event management, regulatory reporting, post-market surveillance, customer service and consulting services.

Benefits of Employment

Our employees enjoy many benefits including:

  • Ability to work from home
  • Medical Insurance Options
  • Dental Insurance
  • Vision Insurance
  • Pet Insurance
  • Accident Insurance
  • Life Insurance
  • Short & Long Term Disability
  • 401k with Match
  • Paid time off
  • Paid holidays
  • C/E & License Reimbursement
  • Incentive Programs
  • And Many more!

States We Work In

Our employees work in multiple states throughout the country! Want to know if we’re hiring in your state? See the list below:

  • Arizona
  • Colorado
  • Florida
  • Georgia
  • Illinois
  • Kansas
  • Michigan
  • Minnesota
  • Missouri
  • Nebraska
  • Nevada 
  • New Mexico
  • North Carolina
  • North Dakota
  • Oklahoma
  • South Carolina
  • Tennessee
  • Texas
  • Virginia
  • Washington
  • Wisconsin

Work from Home Requirements

Do you want to work with us from the comfort of your home? Here’s what you’ll need:

More information about IT Requirements are provided in the interview process.

Employee Provides:

  • High Speed Internet, no WiFi (Cable or DSL with a minimum download speed of 20mbps and upload speed of 5mbps).
  • Landline Phone
  • Phone Headset
  • Paper Shredder
  • Back-up generator recommended
SafetyCall Provides:

  • Computer with (2) monitors
  • Computer Speakers
  • Network Cables
  • Printer/Scanner
  • Web Cam
  • Surge Proctor

In addition to the IT requirements listed above, candidates must also have a designated home office area that meets certain requirements and may not have any other responsibilities during the time they are working such as caring for dependents.

Job Openings

Thanks for your interest in employment with SCI/PPH! Our current openings are listed below.

Don’t see a position you’re interested in? We have an ongoing recruitment process and would encourage interested candidates to submit a cover letter and resume to careers@safetycall.com for future opportunities. Applicants who submit their information will be kept on file and considered for future roles.

Curious about what it’s like to work for SCI? Email careers@safetycall.com with your questions!

Thank you!

-The HR Team

Training Travel Disclaimer

SafetyCall International/Pet Poison Helpline takes the health and safety of our employees very seriously. Due to the current COVID-19 outbreak, we have temporarily suspended travel requirements for our employees. For the time being, initial training of new hires for future start dates  will be completed 100% remote from home. Travel will be required again in the future when it is again safe to do so and SafetyCall International/Pet Poison Helpline reserves the right to make changes as needed. Please reach out to careers@safetycall.com for any questions.


Pharmacovigilance/Medical Device Regulation Specialist

SafetyCall International (SCI) is currently seeking an experienced Pharmacovigilance/Medical Device Regulation (PVMDR) Specialist to join our growing team!  This individual will be responsible for providing pharmacovigilance support for SafetyCall (SCI) clients who must comply with post-marketing adverse event (AE) reporting regulations for drugs and medical devices in the USA and Canada. This support will include quality control, MedDRA coding, case assessments for report-ability and the preparation of regulatory reports prior to deliver to our clients or direct submission to the FDA or Health Canada. The PVMDR Specialist will use our pharmacovigilance software, PV-Works.

Candidates who live in the following states are eligible for a full time remote work arrangement: Arizona, Colorado, Florida, Georgia, Illinois, Kansas, Michigan, Minnesota, Missouri, Nebraska, Nevada, New Mexico, North Carolina, North Dakota, Oklahoma, South Carolina, Tennessee, Texas, Virginia, Washington and Wisconsin. We are not able to consider candidates living in states other than those listed here.

Essential Duties and Responsibilities
  • Complete Individual Case Safety Report (ICSR) quality control (QC) to ensure accurate data collection and appropriate follow-up is completed by the front-line call center.
  • Assess ICSRs for individual adverse event terms signifying seriousness and expectedness relative to the product label while also referencing guidance documents provided by regulatory authorities for serious assessments.
  • Examine ICSRs for reportability in the USA and Canada and determine the mandatory reporting requirements based on the product classification (e.g. 15-day, 30-day or Periodic).
  • Apply appropriate MedDRA terminology and coding to the verbatim AE terms reported within ICSRs.
  • Report spontaneous ICSRs to health authorities using pharmacovigilance software.
  • Prepare paper documents of the appropriate regulatory forms (e.g. FDA Form 3500A or CIOMS I) for delivery to clients.
  • Perform duties as outlined in SCI’s Client Liaison job description as assigned. The Client Liaison is the main point of contact to assigned client(s) by providing a high level of customer service and communicating frequently with the client(s) to ensure all their needs are met and communicated back to SCI.
  • Perform ICSR reconciliation with clients and their marketing partners and exchange safety data when applicable.
  • Review literature screening search results, identifying reportable ICSRs and other safety-related findings.
  • Write or contribute to the preparation of Periodic Adverse Drug Experience Reports (PADERs) or Periodic Safety Update Reports (PSURs). This may include acting as the project coordinator, collating required information, incorporating reviewers’ comments, and finalizing the document.
  • Assist with required pharmacovigilance processes, supporting preparation of SOPs, product safety reviews and literature reviews.
  • Participate in all required training and continuing education sessions.
  • Maintain a positive, cooperative, and respectful relationship with all coworkers.
  • Maintain regular and punctual attendance.
  • Complete other responsibilities and activities as assigned by supervisor and/or SCI partners.

This position is in a professional office setting or remote from home.

Schedule

The PVMDR Officer is a full-time, exempt position that will work 5 days/week, Monday-Friday.

Training

Due to COVID-19, training will be completed remote from home. When it is again safe to do so, some travel to our office in Bloomington, MN may be required.

Other Duties and Responsibilities as Assigned
  • Provide initial and ongoing staff training for call center staff and coordinate content efforts and responsibilities with Health Information Specialist staff.
  • Provide education conferences and in-services for staff development (i.e. Morbidity & Mortality conferences), coordinating efforts with other staff as needed.
  • Assist with or lead other consulting projects as assigned.
Required Experience, Skills, Knowledge and Abilities
  • Pharmacy (PharmD) Degree and active Pharmacy License OR Bachelor’s in Nursing and active Registered Nursing License.
  • Experience working in pharmacovigilance or medical device safety, a Contract Research Organization (CRO) or other related scientific area focused on capturing human health data in a software database is preferred.
  • Experience writing Periodic Adverse Drug Experience Reports (PADER) or Periodic Safety Update Reports (PSUR) is preferred.
  • Experience writing policies and SOPs is preferred.
  • Strong knowledge and experience using computer programs, particularly patient management software or pharmacovigilance software such as ArisG, Oracle Argus or PV-Works is preferred.
  • Understanding of SCI’s call center operations, SOPs and policies.
  • Understanding of SCI’s core services, how to read proposals, addendums, etc.
  • General understanding of SCI clients, industries, and their regulatory requirements.
  • Maintain confidentiality of clients’ products, procedures, and case detail as well as SCI’s operating procedures.
  • Demonstrates effective group presentation skills.
  • Demonstrated self-motivated work ethic
  • Demonstrated professionalism while representing SCI in business or social settings.
  • Customer service focused attitude and behavior.
  • Demonstrated ability to effectively work independently and in a team environment.
  • Verbal and written communication that is clear, concise, accurate, professional, empathetic, persuasive and compassionate on a regular basis, including during stressful or high-pressure situations and interactions.
  • Ability to gather, analyze, and synthesize complex or diverse information.
  • Ability to exhibit sound and accurate judgment and make timely and accurate decisions.
  • Ability to prioritize and plan work activities in order to be efficient, complete all assigned projects in a timely manner and meet deadlines.
  • This position requires initiative, self-motivation, resourcefulness and the ability to work with little direction.
  • Strong attention to detail and spelling with the ability to accurately enter data with very few data entry errors.
  • Can quickly adapt to changes in workflow, policies and procedures and encourages others to do so.
  • Above average proficiency with keyboarding, navigating PCs, navigating the internet and using common computer software and hardware.

Product Safety Specialist

SafetyCall International (SCI) is currently seeking a Product Safety Specialist to join our growing team!  This individual will responsible for managing and documenting adverse events, lack of efficacy cases and product safety/product use inquiries via telephone and email reported by consumers and health care professionals related to various dietary supplements, over the counter and prescription drugs, and other consumer products. The Product Safety Specialist documents cases received via phone and email into SafetyCall’s (SCI) electronic databases to facilitate adverse event reporting to regulatory organizations such as the EPA and FDA on behalf of our clients. The Product Safety Specialist may also follow-up on reported cases via phone and/or email to ensure the well-being of the consumer and gather additional information regarding cases such as recovery/health status or additional product information.

This position will also be providing pharmacovigilance support for SCI clients who must comply with post-marketing adverse event (AE) reporting regulations for drugs, dietary supplements and medical devices in the USA and Canada. This support will include case assessments for seriousness and reportability, medical terminology coding and regulatory report preparation for delivery to SCI clients and their affiliates. The Product Safety Specialist will use our pharmacovigilance software, PV-Works. The HIPS will act as a resource for other staff on matters pertaining to call management and pharmacovigilance and are expected to lead by the mission, vision, values, and principles of SCI to support and advance the company.

Essential Duties and Responsibilities
  • Recognize adverse events and emergency medical situations and manage per SCI policies and procedures.
  • Handle customer service questions related to client’s products as needed.
  • Accurately document a full clear history in SafetyNotes or PV Works, including, but not limited to, relevant and/or required case details, patient data, and accurate product information.
  • Use appropriate reference materials and databases to research adverse events and other consumer questions.
  • Consult with a Lead Toxicologist, appropriate Client Liaison, PV Officer or supervisor when required or as needed for assistance.
  • Assess individual adverse event terms within case reports for seriousness and expectedness relative to the product label and guidance documents on assessing seriousness provided by the regulatory authorities.
  • Assess adverse event reports for reportability to the FDA or Health Canada in compliance with federal regulations.
  • Apply appropriate medical terminology (MedDRA) to the verbatim AE terms reported within ICSRs.
  • Prepare documents of the appropriate regulatory forms (e.g. FDA Form 3500A or CIOMS I) for delivery to clients.
  • Interact directly with clients and client affiliates to questions they have pertaining to all aspects of case report documentation and assessment compliance with safety data exchange agreements between SCI clients and their marketing partners.
  • Perform reconciliation of exchanged case reports with clients and marketing partners of clients.
  • Ability to meet quality control (QC), rolled calls and availability expectations per SCI policies, procedures, and guidelines.
  • Perform accurate mathematical calculations. 
  • Provide client specific service and document cases per client specifications.
  • Complete client and/or case priority specific follow-ups when requested.
  • Participate in all required training and continuing education sessions.
  • Maintain a positive, cooperative, and respectful relationship with all coworkers.
  • Maintain regular and punctual attendance.
  • Complete other duties as assigned by supervisor.
Schedule

The Product Safety Specialist is a full-time, exempt position that will work 5 days/week, Monday-Friday during normal business hours.

Qualifications
  • Current Registered Nurse (RN) in good standing is preferred, although a Bachelor’s degree in a Health or Life Science related field will be considered with prior clinical or drug safety experience.
  • Experience working on a nurse help line, drug safety call center, Contract Research Organization (CRO) or other related scientific area focused on capturing human health data in a software database is preferred, but not required.
  • Knowledge and experience using computer programs, particularly patient management software or and pharmacovigilance software is preferred, but not required.
  • Maintain confidentiality of clients’ products, procedures, and case detail as well as SCI’s operating procedures.
  • Ability to manage multiple and varied tasks and prioritize workload with strong attention to detail.
  • Ability to work effectively independently and in a team environment to meet deadlines.
  • Verbal and written communication that is clear, concise, accurate, professional, empathetic, persuasive, and compassionate on a regular basis, including during stressful or high-pressure situations and interactions.
  • Ability to gather, analyze, and synthesize complex or diverse information.
  • Ability to exhibit sound and accurate judgment and make timely and accurate decisions.
  • Ability to prioritize and plan work activities to complete all assigned projects in a timely manner and meet deadlines.
  • This position requires initiative, self-motivation, resourcefulness, and the ability to work with little direction.
  • Strong attention to detail and spelling with the ability to accurately enter data with very few data entry errors.
  • Can quickly adapt to changes in workflow, policies and procedures and encourages others to do so.
  • Above average proficiency with keyboarding, navigating PCs, navigating the internet and using common computer software and hardware.

Associate Veterinarian

Position Description

The Associate Veterinarian performs toxicology consultation via the telephone, email and chat with veterinarians, veterinary technicians, other health care providers, pet owners and consumers calling into Pet Poison Helpline or SafetyCall’s industry side. Associate Veterinarians document history, case notes and recommendations into an electronic medical records system. Associate Veterinarians act as a resource for support staff in the call center and provide training and guidance when needed. In addition to the core duties, presentation and publication opportunities also exist for those who are interested. We provide an extensive toxicology training program upon hire.

Schedule

Evenings 2PM-6PM CST Start Window: 32-40 hours/week (4-5 shifts per week). Shifts start anytime within the shift window and are 8 ½ hours long and include a 30-minute unpaid lunch break. Shift days will vary and include every other weekend and some holidays. Schedule will have every other Friday/Sat/Sun off. While we may be able to work with some scheduling restrictions, flexibility in availability is highly preferred as we operate 24/7. Overnights are not required.

Evenings 3PM-7PM CST Start Window: 32-40 hours/week (4-5 shifts per week). Shifts start anytime within the shift window and are 8 ½ hours long and include a 30-minute unpaid lunch break. Shift days will vary and include every other weekend and some holidays. Schedule will have every other Friday/Sat/Sun off. While we may be able to work with some scheduling restrictions, flexibility in availability is highly preferred as we operate 24/7. Overnights are not required.

Float 11AM-5PM CST Start Window: 32-40 hours/week (4-5 shifts per week). Shifts start anytime within the shift window and are 8 ½ hours long and include a 30-minute unpaid lunch break. Shift days will vary and include up to 6 weekend shifts per month.  Weekend scheduling will vary – sample possibilities include but are not limited to 2 full weekends, 2 full weekends and 1 Sat or 1 Sun, 2 full weekends and 1 Sat and 1 Sun. or 3 full weekends.  This position may not have any scheduling restrictions. There is a position pay differential for working a float position due to the flexibility and availability required. Overnights are not required.

**Final schedules are published 4 weeks in advance.

Qualifications
  • Current Minnesota veterinary medicine license or ability to obtain upon hire.
  • At least three (3) years of clinical experience, emergency and/or veterinary internship strongly preferred.
  • Some toxicology experience is preferred, but not required.
  • Proficiency with keyboarding, PCs, Microsoft Office, and common computer software and hardware.
  • Excellent written and oral communication skills with the ability to speak and write clearly with compassion and professionalism.
  • Ability to exhibit sound and accurate judgment.
  • The ability to apply principles of logical and scientific thinking to a wide range of intellectual and practical problems. Ability to deal with a variety of abstract and concrete variables.
  • Ability to gather, analyzes, and synthesize complex or diverse information.
  • Ability to work varying shifts including days, evenings, weekends, holidays and if assigned, overnights.
  • Strong attention to detail and spelling with the ability to accurately enter data with very few errors.
  • Ability to attend to multiple tasks simultaneously while maintaining quality and accuracy.
  • Ability to accurately add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, decimals, ratios and percentages.
  • Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form.
  • Customer service focused attitude and behavior
Remote Agent Requirements

Candidates who work remotely must have or be willing to obtain and maintain at their expense certain IT requirements including reliable high-speed internet with an ISP that can supply a cable modem internet service with a minimum of 20mb download speed and a landline phone. Candidates must also have a designated home office area that meets certain requirements and may not have any other responsibilities during the time they are working such as caring for dependents.

To Apply

SCI offers competitive pay and benefits, a fun work environment and experience in a fascinating field.  Interested candidates should send a curriculum vitae and letter of interest, including which schedule is of interest and any scheduling restrictions to careers@safetycall.com.  Our team will review each submission and contact the candidates that most closely match our qualifications.


Health Information Specialist

Position

The Health Information Specialist position is responsible for managing and documenting adverse events, lack of efficacy cases, and product safety/product use inquiries via telephone and email reported by consumers and health care professionals related to various dietary supplements, over the counter and prescription drugs, and other consumer products. This position also manages exposure cases for household and industrial products/chemicals. Health Information Specialists triage cases, provide health, safety and technical product information to consumers and health care professionals and escalate cases to trained medical professionals as needed. SafetyCall offers possible growth opportunities for Health Information Specialists and the opportunity to get involved in various company committees along with case presentation opportunities.

This position is in a professional office setting or remote from home.

Schedule

Mid/Evening Shift: Shifts are 8 1/2 hours and will vary between the hours of 10AM-12AM CST. The workdays will vary and will include weekends (typically 2-3 per month, both Saturdays and Sundays) and some holidays. Overnights are not required. Because of weekend scheduling, staff will work more than 5 consecutive shifts in a row during weeks they work a weekend.  While we may be able to work with some minor scheduling restrictions, flexibility in availability is highly preferred as we operate 24/7. Scheduling is done several weeks in advance. Please note that the first 4-6 weeks will be mainly daytime hours for training.

Float: Shifts are 8 1/2 hours and will vary based on our needs between the hours of 6AM-12:30AM CST. The workdays will vary and will include weekends (typically 2-3 per month, both Saturdays and Sundays) and some holidays. Overnights are not required. Because of weekend scheduling, staff will work more than 5 consecutive shifts in a row during weeks they work a weekend.  While we may be able to work with some minor scheduling restrictions, flexibility in availability is highly preferred as we operate 24/7. Scheduling is done several weeks in advance. Please note that the first 4-6 weeks will be mainly daytime hours for training.

No Background/experience in the regulatory, toxicology or pharmaceutical field is required. We offer an extensive and ongoing training program.

Qualifications
  • Current Licensed Practical Nurse (LPN), Certified Pharmacy Technician (CPhT), Emergency Medical Technician (EMT), First Responder, Paramedic, Certified Medical Assistant (CMA) in good standing OR Bachelor’s degree of Science.
  • 1+ years work experience as a LPN, CPhT, EMT, First Responder, Paramedic, CMA or similar role in the healthcare field preferred.
  • 1+ years experience with customer service, either in person or via the telephone strongly preferred.
  • Demonstrated high attention to detail and critical thinking skills.
  • Above average proficiency with keyboarding and accurate data entry, PCs, Microsoft Office, and common computer software and hardware.
  • Ability to effectively communicate, both verbally and in writing, during stressful or high-pressure situations as well as on a regular basis.
  • Ability to work varying shifts including days, evenings and weekends (both Saturdays and Sundays).
  • Ability to maintain regular and punctual attendance.
  • Ability to deliver high quality customer service with patience and compassion.
  • Ability to work cohesively as part of a team.
  • Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form.
  • Verbal and written communication that is clear, concise, professional, empathetic and compassionate.

Veterinary Information Specialist – Full Time

Veterinary Information Specialist Description

The Veterinary Information Specialist position is responsible for responding to incoming cases on Pet Poison Helpline and SafetyCall’s industry side via the telephone, email, and chat applications regarding potential toxic exposures, poisonings and other adverse events from pet owners and veterinarians related to various household and consumer products, animal health products, plants, OTC products, dietary supplements, prescription drugs, and other chemical exposures. Specialists take full histories and details of the events, triage the cases and provide accurate medical, health and safety information to the callers. Specialists document each case in an electronic record and follow up as necessary to ensure the well-being of the animals and facilitate adverse event reporting on the industry side.

These positions are in a call center/office environment or remote from home if applicable. Given the nature of the positions, many pet owners and veterinary staff are calling under emergency or perceived emergency circumstances and are therefore in distress.  Staff must be able to manage cases under pressure and be comfortable talking to people in various emotional states.  

Schedule

Full-time, 40 hrs/week.  Positions do not have a set schedule. Shift times and shift days will vary and include weekends, typically 2 per month and up to 3 during our busy season, and some holidays. Available shifts are 8 ½ hours long and shifts range from 2pm-2:30amCST. While we may be able to work with some scheduling restrictions, flexibility in availability is highly preferred as we operate 24/7.  Overnights are not required.

Required Experience, Skills, Knowledge and Abilities
  • Active CVT/LVT/RVT License
  • 1+years of work experience in a veterinary clinic/hospital
  • At least one year of emergency/critical care experience preferred
  • Ability to work varying shift times and varying days, including weekends as specified above.
  • Proficiency with keyboarding and data entry, PCs, Microsoft Office, and common computer software and hardware.
  • Ability to accurately add, subtract, multiply, and divide using whole numbers, common fractions, decimals, ratios and percentages
  • Excellent verbal and written communication that is clear, concise, professional and empathetic
  • Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form
  • Strong attention to detail and the ability to multitask
  • Customer service focused attitude and behavior
Remote Agent Requirements

Candidates who work remotely must have or be willing to obtain and maintain at their expense certain IT requirements including reliable high speed internet with an ISP that can supply a cable modem internet service with a minimum of 20mb download speed and a landline phone. Candidates must also have a designated home office area that meets certain requirements and may not have any other responsibilities during the time they are working such as caring for dependents.

To Apply

Interested candidates should submit their resume and cover letter or introductory email to careers@safetycall.com. Introductions should include which position is of interest, your availability and any scheduling restrictions, and why you are a good fit for the remote position if applicable. Submissions without a cover letter or introductory email that includes the requested information will not be considered. Our team will review each submission and contact the candidates that most closely match the qualifications.

Submissions without a cover letter or introductory email that includes the requested information will not be considered. Our team will review each submission and contact the candidates that most closely match the qualifications.


Industry Representative – Full Time

Position Description

The Industry Representative position is responsible for responding to incoming cases via the telephone regarding potential adverse events from pet owners and veterinarians related to various animal health products manufactured by an animal health client of SafetyCall. Industry Representatives provide answers to general inquiries on routine product use, such as clarification and information slated on product labels or inserts, and document lack of efficacy cases, product complaints, customer service and other inquiry cases. This position may also respond to and process product refund requests.  Industry Representatives take full histories and details of the events, triage the cases and provide accurate medical, health and safety information to the callers. Industry Representatives must accurately document each case in an electronic record to facilitate adverse event reporting and to ensure the well-being of the animals. This position may also be trained to manage other types of calls and/or additional administrative or phone related tasks.

This position is in a call center environment or remote from home if applicable. Given the nature of the position, many pet owners are calling under emergency circumstances and are therefore in distress.  Industry Representatives must be able to manage cases under pressure and be comfortable talking to people in various emotional states.  

Schedule

Full-time, 40 hours per week. Shifts will be 8 ½ hours varying between 9AM-7PM CST. Positions do not have a set schedule. Shift times and shift days will vary and include weekends, typically 2-3 per month and some holidays.

Required Experience, Skills, Knowledge and Abilities
  • CVT/LVT/RVT Certification. Candidates must have an active Minnesota CVT License or be eligible to obtain it upon hire. (To be eligible for Minnesota certification, candidates must have graduated from AVMA accredited program and passed the national VTNE exam.)
  • 6 months of work experience as a certified/licensed technician in a veterinary clinic/hospital
  • Proficiency with keyboarding and data entry, PCs, Microsoft Office, and common computer software and hardware.
  • Excellent verbal and written communication that is clear, concise, professional and empathetic
  • Strong attention to detail and the ability to multitask
  • Customer service focused attitude and behavior
  • Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form
  • Ability to accurately add, subtract, multiply, and divide using whole numbers, common fractions, decimals, ratios and percentages
  • Ability to maintain regular and punctual attendance.
Remote Agent Requirements

Candidates who work remotely must have or be willing to obtain and maintain at their expense certain IT requirements including reliable high speed internet with an ISP that can supply a cable modem internet service with a minimum of 20mb download speed and a landline phone. Candidates must also have a designated home office area that meets certain requirements and may not have any other responsibilities during the time they are working such as caring for dependents.

To Apply

Interested candidates should submit their resume and cover letter or introductory email to careers@safetycall.com. Introductions should include your availability and any scheduling restrictions, salary requirements and why you are a good fit for the remote position (if applicable). Submissions without a cover letter or introductory email that includes the requested information will not be considered. Our team will review each submission and contact the candidates that most closely match the qualifications.


Non-Certified Technicians/ Veterinary Assistants – Full Time Positions

All positions currently filled, but accepting applications for future opportunities.

The Veterinary Technician/Assistant position is responsible for responding to incoming cases via the telephone, email and chat applications for Pet Poison Helpline and our veterinary nurse lines regarding potential toxic exposures, poisonings, general animal wellbeing questions and emergency situations. The position takes full histories and details of the events, triage the cases and provide accurate medical, health and safety information to the callers. Technicians/Assistants must accurately document each case in an electronic record to ensure the well-being of the animals. This position is in a call center environment or remote from home if applicable. Given the nature of the position, many pet owners are calling under stressful circumstances and are therefore in distress.  Technicians/Assistants must be able to manage cases under pressure and be comfortable talking to people in various emotional states.

Schedule

Full-time, 40 hrs/week. Positions do not have a set schedule. Shift times and shift days will vary and include weekends, typically 2 per month and up to 3 during our busy season, and some holidays. At this time available shifts are 8 ½ hours long (with a 30 minute unpaid break) and are primarily evening shifts (shift start times are ranging from 2pm-6pm CST and shift end times ranging from 10:30pm-2:30amCST). While we may be able to work with some scheduling restrictions, flexibility in availability is highly preferred as we operate 24/7. Overnights are not required.

Required Experience, Skills, Knowledge and Abilities
  • Minimum of 5 years of work experience as a veterinary technician (non-certified) or veterinary assistant performing technician responsibilities in a fast-paced veterinary clinic/hospital. Emergency experience is highly preferred.
  • Above average proficiency with keyboarding and data entry, PCs, Microsoft Office, and common computer software and hardware.
  • Verbal and written communication that is clear, concise, professional and empathetic.
  • Strong attention to detail and the ability to multitask.
  • Customer service focused attitude and behavior.
  • Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form.
  • Ability to accurately add, subtract, multiply, and divide using whole numbers, common fractions, decimals, ratios and percentages.
  • Ability to maintain regular and punctual attendance.
  • Strong attention to detail and the ability to multitask
Remote Agent Requirements

Candidates who work remotely must have or be willing to obtain and maintain at their expense certain IT requirements including reliable high speed internet with an ISP that can supply a cable modem internet service with a minimum of 20mb download speed and a PC computer (no Apple computers) with Windows 10 and the capability to display two monitors. Candidates must also have a designated home office area that meets certain requirements and may not have any other responsibilities during the time they are working such as caring for dependents.

To Apply

Interested candidates should submit their resume and cover letter or introductory email to careers@safetycall.com. Introductions should include which position is of interest, your availability and any scheduling restrictions, and why you are a good fit for the remote position if applicable. Submissions without a cover letter or introductory email that includes the requested information will not be considered. Our team will review each submission and contact the candidates that most closely match the qualifications.


Relief Licensed/Unlicensed Veterinary Technicians and Assistants

All positions currently filled, but accepting applications for future opportunities.

Pet Poison Helpline/SafetyCall International is currently seeking Relief full-time and part-time veterinary professionals with flexible scheduling to join our remote team! This is a great opportunity for people currently out of work, working reduced hours or for those looking to make extra income during these difficult times.

Schedule

We are looking for candidates that can work full or part time hours between 16-40 hours per week, including every other weekend (both Saturdays and Sundays) OR every Saturday/Sunday rotations. Flexible scheduling options are available to fit around your lifestyle with variable shifts between 8am-12:30am CST. Weekday shifts will need to be a minimum of 2 hours and weekends shifts a minimum of 4 hours.

We are looking to start positions as soon as June 1st, 2020.

Training

Training will be done remote from home. Candidates must be able to commit to a 3-week, full time remote training process up front. Training schedules are determined in advance and will have limited flexibility with scheduling restrictions. After training is complete, schedules will be more flexible and customizable.

Position Details

The Veterinary Information Specialist position is responsible for responding to incoming pet owner cases on Pet Poison Helpline via the telephone regarding potential toxic exposures and poisonings. Specialists take full histories and details of the events, triage the cases and provide accurate medical, health and safety information to the callers. Specialists document each case in an electronic record and follow up as necessary to ensure the well-being of the animals.

Position Requirements
  • Active CVT/LVT/RVT License and 1+years of work experience in a veterinary clinic/hospital.
  • OR Minimum of 5 years of work experience as a veterinary technician (non-certified) or veterinary assistant performing technician responsibilities in a fast-paced veterinary clinic/hospital.
  • At least one year of emergency/critical care experience preferred.
  • Ability to work varying shift times and varying days, including weekends as specified above.
  • Proficiency with keyboarding and data entry, PCs, Microsoft Office, and common computer software and hardware.
  • Ability to accurately add, subtract, multiply, and divide using whole numbers, common fractions, decimals, ratios and percentages.
  • Verbal and written communication that is clear, concise, professional and empathetic.
  • Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form.
  • Strong attention to detail and the ability to multitask.
  • Customer service focused attitude and behavior.
Remote Agent Requirements

Candidates who work remotely must have or be willing to obtain and maintain at their expense certain IT requirements including reliable high speed internet with an ISP that can supply a cable modem internet service with a minimum of 20mb download speed and a PC computer (no Apple computers) with Windows 10 and the capability to display two monitors. A landline or cell phone is acceptable. Candidates must also have a designated home office area that meets certain requirements and may not have any other responsibilities during the time they are working such as caring for dependents.

To Apply

Interested candidates should send a resume and an introduction cover letter or email that includes how many hours per week you desire AND any scheduling restrictions (for example, not available Mondays, only available for 4PM-12:30AM due to work schedule, etc.). Submissions should be emailed to careers@safetycall.com

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  • Connector.

    Full-Time Employee Benefits

    • Paid time off
    • Medical and Dental insurance with employer contributions
    • Short Term Disability / Long Term Disability
    • Life Insurance
    • 401K with company match
    • Flexible Spending Account / Health Savings Account

  • Connector.

    Fun Facts about Working at SafetyCall

    Annual seasonal social and team-building events include:

    • Summer lawn bowling tournament and gathering at Brits Pub
    • Annual holiday celebration each January
    • Employee recognition awards (including years of service and SafetyCall’s kudos program)
    • Wine education seminars and tastings
    • Employee appreciation program includes meals catered in monthly
    • Birthdays celebrated monthly
    • Veterinary staff offers complimentary continuing education sessions for credit to veterinarians and certified veterinary technicians in the Twin Cities area as well as other states
    • Complimentary continuing education seminars are also available for pharmacists, EMTs and paramedics