Since the start of Covid-19, the Animal Supplement Industry has seen steady growth and adaptation of its products. More than ever, pet owners are looking into new ways to keep their animals healthy. Consumers that are both new and familiar to this industry are becoming increasingly more cautious and curious about ways that can improve their pet’s mental and physical …
Quality Control
Annie Asplen, Paramedic, MS
Medical Writer, Regulatory Assistant, Senior Information Specialist
Most of our work is done independently, with team members helping callers one-on-one. Because of this, it can be difficult for our agents to assess the quality of their own work, which is vital to continued improvement. That’s why our quality control (QC) program is in place to help …
Case Studies
Annie Asplen, Paramedic, MS
Medical Writer, Regulatory Assistant, Senior Information Specialist
Some of the case scenarios that we handle at SafetyCall are very common. Whether it’s a dog who chewed on a roach motel or a child who ate too many gummy vitamins, we sometimes get so practiced at handling similar calls that we could recite them from beginning to …