1.How long have you worked for SafetyCall International?
A little over 4 years.
2.What does your job entail (brief overview of your job) ?
I am one of our team leads and help our team with any questions or issues they have. I also help to train staff, mentor new staff, and assess cases for severity.
3.What is your favorite aspect of your job?
I love training and mentoring new staff. It’s always fun to be part of their journey and watch them grow within the company.
4.What is the best career lesson that you have learned?
That even though change can be scary, it can also lead to great things.
5. Which 3 of SafetyCall’s 7 core values and principles do you resonate the most with and why? (Respect, Integrity, Compassion, Accountability, Teamwork, Professionalism, and loyalty)
- Compassion: We cannot see our callers face to face, so we need to be able to have that compassion through the phone help to reassure them and help their pets.
- Teamwork: We all work together so well and there have been so many tough calls and documentation questions I have been able to get through thanks to help from my team and vise versa.
- Accountability: This is important when working from home since we need to stay accountable for ourselves and on track.