Privacy Policy

Introduction

Our mission at SafetyCall International is to manage adverse event and customer service related inquiries for clients who must report to various regulatory agencies in the US and Canada as well as triage potential serious medical concerns and provide first aid advice when needed.

To assist us in achieving our mission, we collect and process certain information you provide us. We work hard to be good stewards of your information. This Privacy Policy is meant to help you understand what information we collect, why we collect it, and how you can update, manage, export, and delete your information.

This Privacy Policy applies to SafetyCall International, PLLC and our corporate affiliates.  It applies to our websites at safetycall.com and petpoisonhelpline.com.

What do we collect and how:

Anonymous and Aggregated Web Traffic Information.

General traffic, site usage, browser information, length-of-stay information, and location data, is collected and stored in log files. This type of information is collected and shared on an anonymous, aggregated basis meaning that we do not connect this information to your name or other personal information.

Personal Information (non-financial).

We collect all or some of the following personal information from consumers: first and last name, street address, city, state, country, zip code, telephone number, email address, age, gender, and subject of inquiry.  We collect user name and password information from authorized users of our clients.

Personal Information (health related).

We collect information related to your prior medical history and medical complaints.

How do we collect information:

From You:  We collect information you provide to us via phone calls with our call center, email correspondence, website forms and via fax or letter.

From Others:  Many of our clients are product manufacturers who engage SafetyCall to provide customers with safety related information.  We may collect customer information from them as well as information about their products.

Requests: We collect information volunteered by users in the “Contact” section of our website.  We also may collect email addresses of those who communicate with us via email.

What do we do with the information we collect:

We process your information for the legitimate interests of managing adverse event and customer service related inquiries for clients who must report to various regulatory agencies in the US and Canada as well as conducting triage for potential serious medical concerns and provide first aid advice when needed. Processing your information for the purposes described is necessary for us to do what we do and it’s in both of our interests.  When we use your information based on our legitimate interests, we conduct a balancing test based on the legitimate interest, necessity of processing your information, and how such processing impacts you.

If you have any questions or concerns with us processing your information for this legitimate interest, please email us at [email protected].

When we collect your health related information, we are collecting it to provide you with general medical information or first aid advice and referrals to appropriate medical and emergency services, as well as for regulatory purposes.  We have contracted with our clients to provide these services to you.

SafetyCall uses its own, proprietary electronic data collection tools, SafetyNotes™, to document interactions with callers. For information relating to FDA issues we use a third party software called PV Works hosted by Ennov.  SafetyNotes™ and PV Worksare designed to ensure that all appropriate data is collected for the purposes of monitoring a product’s post-market surveillance experience and for developing a product safety profile.  We use de-identified data for product safety analysis and reporting.

Our clients engage us to perform regulatory reporting to all relevant national, state and local agencies including EPA, FDA, CPSC and Health Canada. We provide this information in de-identified format where possible but where required by regulators, the information may include your personal information.

We’ll ask for your consent before using your information for a purpose that extends beyond what you may reasonably expect from a safety call center and that has a more significant privacy impact.

SafetyCall works with trusted vendors to help fulfill our mission and store and process your information for the purposes described.   These vendors include Netgain and Ennov who host information in their data centers and are a part of the Microsoft Azure cloud platform.

You may be asked by SafetyCall vendors to consent to their processing of your information and that processing will be subject to their privacy policy.

What are Cookies and how do we use them:

As part of offering and providing customizable and personalized services, we use cookies and other online tracking technologies to store and sometimes track information about you to:

• Provide you with personalized content based on your use of our website
• Enable you to more easily use our website by remembering and using contact information, purchasing information, and registration information
• Evaluate, monitor and analyze the use of our site and its traffic patterns to help improve our website and services
• Assist us with ad reporting functions such as to learn which ads are bringing users to our website

The types of technologies we use include:

Cookies. 

A cookie is a small amount of data that is sent to your browser from a Web server and stored on your computer’s hard drive.  Cookies enable us to identify your browser as a unique user.  Cookies may involve the transmission of information from us to you and from you to us.  Cookies may also be used by another party on our behalf to transfer information to us in accordance with their privacy policy.  Some cookies are “persistent cookies.”  They are used by us each time you access our Website.  Other cookies are called “session cookies.”  Session cookies are used only during a specific browsing session.  We may use a session cookie, for example, to remember that you have already navigated through a particular menu, or that you have entered in age information for a portion of a site that is restricted by age.  We may also use “analytics cookies” that allow web analytics services to recognize your browser or device and, for example, identify whether you have visited our Website before, what you have previously viewed or clicked on, and how you found us.  This information is provided anonymously for statistical analysis only.  Analytics cookies are usually persistent cookies.

You may disable browser cookies in your browser or set your browser to warn you when a cookie is being sent.  You may lose some features or functionality when you disable cookies.  Remember, also, that disabling cookies is browser specific.  If you log on using Microsoft Edge, you must also disable cookies in Safari if you use that browser at a different time.

Indirect Collection – Social Networking.

The website permits you to use a third party social networking platform such as Twitter and Linked-In.  This includes use of social media plugins such the Tweet plugin.  When you use these social networking platforms and plugins, your username and password for the available service or collected from you on these services may be shared with us. When you use social networking platforms and plugins, you share your information with them and their privacy policy applies disclosure of such information.  In addition, they may be able to collect information about you, including your activity or may notify your connections on the social networking platform about your use of the website.  Such services may allow your activity to be monitored across multiple websites for purposes of delivering more targeted advertising.  Please note that their own privacy polices apply and we encourage you to read them.  We may add new social networking plugins and buttons to our website from time to time.

Choices you have about your information:

If you want to request that we correct and change or delete your personal information you may send us an email at [email protected] Please note, we may not accommodate a request to change information if we believe the change would violate any law or legal requirement or cause the information to be incorrect.

SafetyCall vendors, as described in this policy, who you engage with directly, will provide information on reviewing, correcting, or changing your personal information or communication preferences.You may have heard about “Do Not Track” (DNT), which is a privacy preference that users can set in their web browsers.  Our website does not support DNT codes.

How we protect your information:

We have appropriate security measures in place to prevent personal information from being accidentally lost or used or accessed in an unauthorized way. We limit access to your personal information to those who have a genuine business need to know it. Those processing your information will do so only in an authorized manner and are subject to a duty of confidentiality.

We also have procedures in place to deal with any suspected data security breach. We will notify you and any applicable regulator of a suspected data security breach where we are legally required to do so.

How long we keep your information:

We keep your information only so long as we need it to provide the service to our clients as set by their data retention policies or in accordance with regulatory agency requirements. When we no longer need to use your information for the purpose we collected it and there is no need for us to keep it to comply with our legal or regulatory obligations, we’ll either remove it from our systems or depersonalize it so that we can’t identify you.

Our policy on children’s information:

If you are under 18 years of age, you may not provide information to SafetyCall without the involvement of a parent or guardian. We do not knowingly solicit personal information online from, or market online to, children under the age of 13.

For our friends in the EU:

This Privacy Policy includes information applicable to European Union (“EU”) residents or users accessing the website in the EU. If you are an EU resident, this Privacy Policy provides you with information regarding your rights under the EU General Data Protection Regulation (“GDPR”).

Transfer of Personal Data.

SafetyCall and our websites are based in the United States and, regardless of where you access the website, the information collected as part of that use will be transferred to and maintained on servers located in the United States. The European Commission has determined that the US lacks an adequate level of protection for personal information of EU data subjects. SafetyCall is not currently certified under the Privacy Shield. By providing information to SafetyCall, you are consenting to the transfer of your personal data to the U.S.

Although there is risk in transmitting your information to a country that does not have adequate protection, SafetyCall does take steps to secure your personal data. In response to a request from our clients, we may transfer your information to our clients’ storage facilities in the EU or other countries.

Your Choices.

The GDPR provides you with certain privacy rights.  If you wish to access or update your personal information, contact us at the email address or phone number below.  You may also request to have your information deleted, although we may retain information for backups, prevention of fraud and abuse, satisfaction of legal obligations or other ongoing legitimate interests.   You may decline to share certain personal data, in which case we may not be able to provide you with some features and benefits.

Right to Object.

If you are located in the EU, you have the right to object to our processing that is based on legitimate interests by contacting us at the address or number below.

Right to Lodge a Complaint.

If you are located in the EU and you believe that SafetyCall has infringed your rights under the GDPR, please contact us by sending an email to [email protected] or calling us at 952-806-3812.

You have the right to lodge a complaint with a supervisory authority, in particular in your applicable Member State.

For our friends in CA:

California Civil Code Section 1798.83 permits our website visitors who are California residents to request certain information regarding our disclosure of personal information to third parties for their direct marketing purposes. To make such a request, please send an email to [email protected]. Please make sure to state that you are a California Resident.

How we make changes to this policy:

We may change this policy from time to time and if we do, we’ll post any changes on this page. If you continue to use our website after those changes are in effect, you agree to the new policy. If the changes are significant, we may provide a more prominent notice or get your consent, as required by law.

Contact us:

If you have any questions about this policy or need to contact SafetyCall to exercise your rights as a data subject under the GDPR, please contact SafetyCall’s Privacy Officer at: [email protected]  or call 952-806-3812