SafetyCall International, PLLC (SCI) is a 24/7 multidisciplinary health care practice, licensed by the boards of Medicine, Pharmacy, and Veterinary Medicine, that provides manufacturers with adverse event management, regulatory reporting, post-market surveillance, customer service and consulting services.
Benefits of Employment
Our employees enjoy many benefits including:
States We Work In
Our employees work in multiple states throughout the country! Want to know if we’re hiring in your state? See the list below:
Work from Home Requirements
Do you want to work with us from the comfort of your home? Here’s what you’ll need:
- High Speed Internet (not WiFi)
- Landline phone (with a head set)
- Computer with Windows 10 Home or Pro Edition Operating System
- Must have Windows 10 Microsoft Word & Excel
- Desktop & Laptops can be used, but must be able to connect up to 3 monitors
- No Apple computers
- Surge Protection
Remote candidates may be asked to provide specific information about their IT equipment and internet provider. More information about our IT requirements are provided during the interview process.
In addition to the IT requirements listed above, candidates must also have a designated home office area that meets certain requirements and may not have any other responsibilities during the time they are working such as caring for dependents.
Thanks for your interest in employment with SCI! Please see our open positions below. To apply, send a cover letter and resume to email@example.com. We review all applications and will schedule interviews with those who most closely match our needs.
-The HR Team
Pharmacovigilance (PV) Officer
SafetyCall International, PLLC (SCI) is currently seeking an experienced Pharmacovigilance Officer to join our growing team! This individual will be a client liaison to an assigned client(s) and provide PV support for our clients who must comply with post-marketing adverse event (AE) reporting regulations for drugs, dietary supplements and medical devices marketed in the USA and Canada. This support will include quality control, MedDRA coding, case assessments for report-ability and the preparation of regulatory reports prior to delivery to our clients or direct submission to the FDA or Health Canada. The PV officer will use our pharmacovigilance software, PV-Works.
Candidates who live in Minnesota outside of the Twin Cities area or in the following states are eligible for remote from home positions: Arkansas, Arizona, Colorado, Florida, Georgia, Illinois, Kansas, Louisiana, Michigan, Nebraska, Nevada, New Mexico, North Carolina, North Dakota, Oklahoma, South Dakota, Tennessee, Texas, Virginia, Washington and Wisconsin. Remote staff must be able to train in our home office in Bloomington, Minnesota for a 3-4 week period and meet the IT requirements described below. The company will reimburse for lodging and travel expenses for the training period.
Essential Duties and Responsibilities
1. Perform duties as SafetyCall’s client liaison and main point of contact to assigned client(s) by providing high levels of customer service and communicating frequently with them to ensure all their needs are being met and communicated back to SCI.
2. Complete Individual Case Safety Report (ICSR) quality control (QC) to ensure accurate data collection and appropriate follow-up is completed by the front-line intake call center positions.
3. Assess ICSRs for individual adverse event terms signifying seriousness and expectedness relative to the product label while also referencing guidance documents provided by regulatory authorities on assessing seriousness.
4. Examine ICSRs for report-ability in the USA and Canada and determine the mandatory reporting requirements based on the product classification (e.g. 15-day, 30-day or Periodic).
5. Apply appropriate MedDRA terminology and coding to the verbatim AE terms reported within ICSRs.
6. Report spontaneous ICSRs to health authorities using PV-Works©
7. Prepare paper documents of the appropriate regulatory forms (e.g. FDA Form 3500A or CIOMS I) for delivery to clients.
8. Interact directly with clients on questions they have pertaining to all aspects of ICSR documentation, assessment and regulatory reporting.
9. Perform ICSR reconciliation with clients and their marketing partners and exchange safety data when applicable.
10. Complete reviews of the scientific literature using drug safety database, AdisInsight, for published case reports that may meet mandatory reporting requirements in the USA and Canada. The PV Officer will be trained to use AdisInsight.
11. Write or contribute to the preparation of Periodic Adverse Drug Experience Reports (PADERs) or Periodic Safety Update Reports (PSURs). This may include acting as the project coordinator, collating required information, incorporating reviewers’ comments and finalizing the document.
12. Assist with required pharmacovigilance processes, supporting preparation of SOPs, product safety reviews and literature reviews.
13. Review literature screening search results, identifying reportable ICSRs and other safety-related findings.
Other Duties and Responsibilities as Assigned
1. Provide initial and ongoing staff training for call center staff and coordinate content efforts and responsibilities with PV staff.
2. Provide education conferences and in-services for staff development, coordinating efforts with other staff as needed.
3. Assist with or lead other consulting projects as assigned.
4. Perform other duties as assigned by management and/or business partners.
This position is in a professional office setting or remote from home.
Schedule: The Pharmacovigilance Officer is a full-time, exempt position that will work 5 days/week, Monday-Friday.
1. Bachelor’s degree in Health or Life Science related field or equivalent pharmacy, nursing or medical experience.
2. At least 2 years’ experience working in Pharmacovigilance, a Contract Research Organization (CRO) or other related scientific area.
3. Experience writing Periodic Adverse Drug Experience Reports (PADER) or Periodic Safety Update Reports (PSUR) strongly preferred.
4. Experience writing policies and SOPs strongly preferred.
5. Strong knowledge and experience using computer programs and pharmacovigilance software such as ArisG, Oracle Argus or PV-Works.
6. Ability to provide excellent verbal and written communication that is clear, concise, accurate and professional on a regular basis.
7. Demonstrated ability to manage multiple and varied tasks and prioritize workload with strong attention to detail.
8. Demonstrated ability to work effectively independently and in a team environment.
9. Excellent written and oral communication skills with the ability to speak and write in a clear, concise, complete, and persuasive manner on a regular basis.
10. Ability to gather, analyze, and synthesize complex or diverse information.
11. Ability to exhibit sound and accurate judgment and make timely and accurate decisions.
12. Ability to prioritize and plan work activities in order to be efficient, complete all assigned projects in a timely manner and meet deadlines.
13. This position requires initiative, self-motivation, resourcefulness and the ability to work with little direction.
14. Strong attention to detail and spelling with the ability to accurately enter data with very few data entry errors.
15. Proficiency with keyboarding, navigating PCs, navigating the internet and using common computer software and hardware.
CVT, Industry Representative (Full Time)
The position will begin training in February, 2018.
The Industry Representative position works for SafetyCall International, PLLC, parent company of Pet Poison Helpline. This position is responsible for responding to incoming cases via the telephone regarding potential adverse events from pet owners and veterinarians related to various animal health products manufactured by an animal health client of SafetyCall. Industry Representatives provide answers to general inquiries on routine product use, such as clarification and information slated on product labels or inserts, and document lack of efficacy cases, product complaints, customer service and other inquiry cases. This position may also respond to and process product refund requests. Industry Representatives take full histories and details of the events, triage the cases and provide accurate medical, health and safety information to the callers. Industry Representatives must accurately document each case in an electronic record to facilitate adverse event reporting and to ensure the well-being of the animals. Industry Representatives also handle minor human exposures to animal health products.
This position is in a call center environment or remote from home if applicable. Given the nature of the position, many pet owners are calling under emergency circumstances and are therefore in distress. Industry Representatives must be able to manage cases under pressure and be comfortable talking to people in various emotional states.
During the slower season, November-March, this position will be trained to manage other types of calls and/or additional administrative or phone related tasks.
Full-time, 40 hours per week. Normal hours are M-F, varying 8 ½ hour shifts between 8AM-5PM CST. April-October, very limited vacation use is permitted due to the work load.
Required Experience, Skills, Knowledge and Abilities
- An active CVT/LVT/RVT certification.
- 6 months of work experience as a certified/licensed technician in a veterinary clinic/hospital
- Proficiency with keyboarding and data entry, PCs, Microsoft Office, and common computer software and hardware.
- Excellent verbal and written communication that is clear, concise, professional and empathetic
- Strong attention to detail and the ability to multitask
- Customer service focused attitude and behavior
- Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form
- Ability to accurately add, subtract, multiply, and divide using whole numbers, common fractions, decimals, ratios and percentages
- Ability to maintain regular and punctual attendance.
Seasonal Industry Representative
*Not available for remote employment
SafetyCall International (SCI), the parent company of Pet Poison Helpline, is currently seeking seasonal full-time and part-time Industry Representatives in our veterinary customer service/technical services department. Seasonal positions start training as early as April and go through the end of August. There is opportunity for some positions to stay on part-time as late as November for those interested in extending the position. These positions are perfect for DVM and CVT students as well as technicians and veterinary support staff seeking extra income and experience.
Full-time positions are 32-40 hours/week (4-5 days) and part-time positions are 16-24 hours/week (2-3 days). Shifts are 8 ½ hours (which includes a 30 minute non-paid lunch break) with most common shifts being 8AM-4:30PM, 9AM-5:30PM, 11AM-7:30PM, 12PM-8:30PM and 4PM-12:30AM, 7 days a week. We prefer candidates who are flexible with days and times they are available but may be able to work with some scheduling restrictions.
The Seasonal Industry Representative position is responsible for responding to incoming cases via the telephone regarding potential adverse events from pet owners and veterinarians related to various animal health products manufactured by animal health clients of SCI. Seasonal Industry Representatives provide answers to general inquiries on routine product use, such as clarification and information slated on product labels or inserts, and document lack of efficacy cases, product complaints, customer service and other inquiry cases. This position may also respond to and process product refund requests. Industry Representatives take full histories and details of the events, triage the cases and provide accurate medical, health and safety information to the callers. Seasonal Industry Representatives must accurately document each case in an electronic record to facilitate adverse event reporting and to ensure the well-being of the animals.
- At least one year experience in the veterinary field as a veterinary technician (certification not required), veterinary assistant or veterinary receptionist/support staff or current DVM or CVT student who has completed at least 2 semesters of class work
- Working knowledge of medical terminology
- Ability to effectively communicate, both verbally and in writing, during stressful or high pressure situations as well as on a regular basis
- Ability to work varying shifts including days, evenings and weekends
- Ability to maintain regular and punctual attendance
- Proficiency with keyboarding, PCs, Microsoft Office, and common computer software and hardware
- Ability to deliver high quality customer service with patience and compassion
- Ability to work cohesively as part of a team
Pay Rate: $15.00/hour
Interested candidates should send a resume and an introduction cover letter or email that includes how many hours per week you desire AND any scheduling restrictions (for example, not available Mondays, only available for 4PM-12:30AM due to work schedule, etc.). Submissions should be emailed to firstname.lastname@example.org.
LPN Health Information Specialist
The LPN, Health Information Specialist position is responsible for managing and documenting adverse events, lack of efficacy cases and product safety/product use inquiries via telephone and email reported by consumers and health care professionals related to various dietary supplements, over the counter and prescription drugs and other consumer products. This position also manages exposure cases for household and industrial products/chemicals. Health Information Specialists triage cases, provide health, safety and technical product information to consumers and health care professionals and escalate cases to trained medical professionals as needed.
Health Information Specialists document cases received via phone and email into SafetyCall’s electronic databases to facilitate adverse event reporting to regulatory organizations such as the EPA and FDA on behalf of our clients. Health Information Specialists may also follow-up on reported cases via phone and/or email to ensure the wellbeing of the consumer and gather additional information regarding cases such as recovery/health status or additional product information. SafetyCall offers possible growth opportunities for Health Information Specialists and the opportunity to get involved in various company committees along with case presentation opportunities.
This position is in a professional office setting or remote from home.
Schedule: This is a mainly evening shift position. Shifts are 8 1/2 hours between the hours of 2PM-12:30AM CST with occasional earlier mid shifts (11AM-7:30PM, 12PM-8:30PM CST). The work days will vary and will include weekends (typically 2 per month, both Saturdays and Sundays) and some holidays. Overnights are not required. Because of weekend scheduling, staff will work more than 5 consecutive shifts in a row during weeks they work a weekend. While we may be able to work with some minor scheduling restrictions, flexibility in availability is highly preferred as we operate 24/7.Scheduling is done several weeks in advance. Please note that the first 4-6 weeks will be mainly daytime hours for training.
No Background/experience in the regulatory, toxicology or pharmaceutical field is required. We offer an extensive and ongoing training program.
Full-Time Employee Benefits
- Paid time off
- Medical and Dental insurance with employer contributions
- Short Term Disability / Long Term Disability
- Life Insurance
- 401K with company match
- Flexible Spending Account / Health Savings Account
Fun Facts about Working at SafetyCall
Annual seasonal social and team-building events include:
- Summer lawn bowling tournament and gathering at Brits Pub
- Annual holiday celebration each January
- Employee recognition awards (including years of service and SafetyCall’s kudos program)
- Wine education seminars and tastings
- Employee appreciation program includes meals catered in monthly
- Birthdays celebrated monthly
- Veterinary staff offers complimentary continuing education sessions for credit to veterinarians and certified veterinary technicians in the Twin Cities area as well as other states
- Complimentary continuing education seminars are also available for pharmacists, EMTs and paramedics