Careers

Job Openings

Thank you for your interest in working at SafetyCall International, PLLC! If you are looking for a well rounded, exciting new role in a fun and friendly work environment; you’ve come to the right place! Below you’ll find our current job openings. If you are interested in applying, please submit a cover letter and resume to careers@safetycall.com. Questions? Contact careers@safetycall.com.

  1. LPN Health Information Specialist
  2. RN Health Information Specialist
  3. CVT Industry Representative

LPN Health Information Specialist

Are you looking for a new, exciting and unique opportunity to work “hands off” in the nursing field? Come and see why SafetyCall International was named a Top Workplace by the Star Tribune 6 years in a row!

SafetyCall International, PLLC (SCI) is currently seeking full-time Licensed Practical Nurses (LPN) to work as Health Information Specialists in our Bloomington office or remote from a home office. Candidates who live in Minnesota outside of the Twin Cities area or in the following states are eligible for remote from home positions: Arizona, Colorado, Florida, Georgia, Michigan, Nebraska, Nevada, North Carolina, North Dakota, South Dakota, Tennessee, Virginia, Washington and Wisconsin. Remote staff must be able to train in our home office in Bloomington, Minnesota for a 3-4 week period and meet the IT requirements described below. The company will reimburse for lodging and travel expenses for the training period.

SCI is a 24/7 multidisciplinary health care practice that provides manufacturers in various industries with adverse event management, regulatory reporting services, post-market surveillance, customer service and consulting services nationally. Our staff includes pharmacists, toxicologists, veterinary toxicologists, nurses, emergency medical technicians/paramedics, pharmacy technicians, health information specialists, veterinarians, certified veterinary technicians, regulatory specialists and other trained professionals.

Position

The LPN, Health Information Specialist position is responsible for managing and documenting adverse events, lack of efficacy cases and product safety/product use inquiries via telephone and email reported by consumers and health care professionals related to various dietary supplements, over the counter and prescription drugs and other consumer products. This position also manages exposure cases for household and industrial products/chemicals. Health Information Specialists triage cases, provide health, safety and technical product information to consumers and health care professionals and escalate cases to trained medical professionals as needed.

Health Information Specialists document cases received via phone and email into SafetyCall’s electronic databases to facilitate adverse event reporting to regulatory organizations such as the EPA and FDA on behalf of our clients. Health Information Specialists may also follow-up on reported cases via phone and/or email to ensure the wellbeing of the consumer and gather additional information regarding cases such as recovery/health status or additional product information. SafetyCall offers possible growth opportunities for Health Information Specialists and the opportunity to get involved in various company committees along with case presentation opportunities.

This position is in a professional office setting or remote from home.

Schedule: This is a mainly evening shift position. Shifts are 8 hours between the hours of 2PM-12AM CST with occasional earlier mid shifts (11AM-7PM, 12PM-8PM CST). The work days will vary and will include weekends (typically 2 per month, both Saturdays and Sundays) and some holidays. Overnights are not required. Because of weekend scheduling, staff will work more than 5 consecutive shifts in a row during weeks they work a weekend.  While we may be able to work with some minor scheduling restrictions, flexibility in availability is highly preferred as we operate 24/7.Scheduling is done several weeks in advance. Please note that the first 4-6 weeks will be mainly daytime hours for training.

No Background/experience in the regulatory, toxicology or pharmaceutical field is required. We offer an extensive and ongoing training program.

Qualifications

  • Current Licensed Practical Nurse (LPN) in good standing
  • 1+ years work experience as an LPN or similar role in the healthcare field.
  • 1+ years experience with customer service, either in person or via the telephone strongly preferred.
  • Proficiency with keyboarding and accurate data entry, PCs, Microsoft Office, and common computer software and hardware
  • Ability to effectively communicate, both verbally and in writing, during stressful or high pressure situations as well as on a regular basis
  • Ability to work varying  shifts including days, evenings and weekends (both Saturdays and Sundays)
  • Ability to maintain regular and punctual attendance
  • Ability to deliver high quality customer service with patience and compassion
  • Ability to work cohesively as part of a team
  • Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form
  • Excellent verbal and written communication that is clear, concise, professional, empathetic and compassionate

Remote Agent Requirements:

Candidates who work remotely must have or be willing to obtain and maintain at their expense certain IT requirements including a land line telephone with the ability to connect to a headset (cell phones cannot be used), reliable high speed internet with an ISP that can supply a cable modem internet service with a minimum of 10mb download speed, desktop computer with Windows 10 and the capability to display two monitors (no Mac). Candidates must also have a designated home office area that meets certain requirements and may not have any other responsibilities during the time they are working such as caring for dependents.

SCI offers competitive pay and a comprehensive benefits package, a fun work environment with many perks including casual dress and complimentary onsite fitness center, experience in a fascinating field, and the ability to work from home for qualified candidates.  Come and see why we’ve been named a top workplace in Minnesota 6 years in a row!

We highly suggest that interested candidates visit our website, www.safetycall.com, and view our company overview video. Interested candidates should submit their resume and a cover letter or introductory e-mail to careers@safetycall.com. Our team will review each submission and contact the candidates that most closely match the qualifications.


RN Health Information Specialist

Are you looking for a new, exciting and unique opportunity to work “hands off” in the nursing field? Would you like to work from the comfort of your home? SafetyCall International may have just what you are looking for!

SafetyCall International, PLLC (SCI) is currently seeking RN Health Information Specialists to join our team in our Bloomington office or remote from a home office. Candidates who live in Minnesota outside of the Twin Cities area or in the following states are eligible for remote from home positions: Arkansas, Arizona, Colorado, Florida, Georgia, Kansas, Louisiana, Michigan, Nebraska, Nevada, New Mexico, North Carolina, North Dakota, Oklahoma, South Dakota, Tennessee, Texas, Virginia, Washington and Wisconsin. Remote staff must be able to train in our home office in Bloomington, Minnesota for a 3-4 week period and meet the IT requirements described below. The company will reimburse for lodging and travel expenses for the training period for qualified candidates.

SCI is a 24/7 multidisciplinary health care practice, licensed by the boards of Medicine, Pharmacy, and Veterinary Medicine, that provides manufacturers with adverse event management, regulatory reporting, post-market surveillance, customer service and consulting services.

Position

The RN, Health Information Specialist position is responsible for managing and documenting adverse events, lack of efficacy cases and product safety/product use inquiries via telephone and email reported by consumers and health care professionals related to various dietary supplements, over the counter and prescription drugs and other consumer products. This position also manages exposure cases for household and industrial products/chemicals. Health Information Specialists triage cases, provide health, safety and technical product information to consumers and health care professionals and escalate cases to trained medical professionals as needed.

Health Information Specialists document cases received via phone and email into SafetyCall’s electronic databases to facilitate adverse event reporting to regulatory organizations such as the EPA and FDA on behalf of our clients. Health Information Specialists may also follow-up on reported cases via phone and/or email to ensure the wellbeing of the consumer and gather additional information regarding cases such as recovery/health status or additional product information. SafetyCall offers possible growth opportunities for Health Information Specialists and the opportunity to get involved in various company committees along with case presentation opportunities.

This position is in a professional office setting or remote from home (if applicable).

Schedule: This is a mainly evening shift position. Shifts are 8 hours between the hours of 2PM-12AM CST with occasional earlier mid shifts (11AM-7PM, 12PM-8PM CST). The work days will vary and will include weekends (typically 2 per month, both Saturdays and Sundays) and some holidays. Overnights are not required. Because of weekend scheduling, staff will work more than 5 consecutive shifts in a row during weeks they work a weekend.  While we may be able to work with some minor scheduling restrictions, flexibility in availability is highly preferred as we operate 24/7.Scheduling is done several weeks in advance. Please note that the first 4-6 weeks will be mainly daytime hours for training.

No Background/experience in adverse event reporting is required. We offer an extensive training program.

Qualifications

  • Current Registered Nurse (RN) in good standing
  • 1+ years work experience as an RN or similar role in the healthcare field
  • Experience working on a nurse help line preferred, but not required
  • Proficiency with keyboarding and accurate data entry, PCs, Microsoft Office, and common computer software and hardware
  • Ability to effectively communicate, both verbally and in writing, during stressful or high pressure situations as well as on a regular basis
  • Ability to maintain regular and punctual attendance
  • Ability to deliver high quality customer service with patience and compassion
  • Ability to work cohesively as part of a team
  • Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form
  • Excellent verbal and written communication that is clear, concise, professional, empathetic and compassionate

Remote Agent Requirements:

Candidates who work remotely must have or be willing to obtain and maintain at their expense certain IT requirements including a land line telephone with the ability to connect to a headset (cell phones cannot be used), reliable high speed internet with an ISP that can supply a cable modem internet service with a minimum of 10mb download speed, desktop computer with Windows 10 and the capability to display two monitors (no Mac). Candidates must also have a designated home office area that meets certain requirements and may not have any other responsibilities during the time they are working such as caring for dependents.

SCI offers competitive pay, a fun work environment with many perks, and experience in a fascinating field.  This position is eligible for a remote from home work arrangement. Full-time positions are eligible for a comprehensive benefit package including medical insurance, dental insurance, vision insurance, pet insurance,  paid time off, 401k, paid holidays and more.

We highly suggest that interested candidates visit our website, www.safetycall.com, and view our company overview video. Interested candidates should submit their resume and a cover letter or introductory e-mail to careers@safetycall.com. Our team will review each submission and contact the candidates that most closely match the qualifications.


CVT Industry Representative

Are you looking for a change of pace in the Veterinary field? Want to gain experience in an interesting, fun work environment? SafetyCall International, PLLC (SCI) may have just what you’re looking for! SCI, parent company of Pet Poison Helpline is looking to add a fulltime (40 hours/week) Industry Representative in our office in Bloomington, MN or remote from home if outside of the Twin Cities area.

Candidates who live in Minnesota outside of the Twin Cities Metro area or in the following states are eligible for remote from home positions: Arizona, Arkansas, Colorado, Florida, Georgia, Kansas, Louisiana, Michigan, Nebraska, Nevada, New Mexico, North Carolina, North Dakota, Oklahoma, South Dakota, Tennessee, Texas, Virginia, Washington and Wisconsin. Remote staff must be able to train in our home office in Bloomington, Minnesota for a 2-3 week period and meet the IT requirements described below. Candidates outside of the Twin Cities will have hotel and travel expenses reimbursed if applicable.

About Us

SafetyCall International, the parent company of Pet Poison Helpline, specializes in industry adverse event management (poison control) related to humans and animals, pharmacovigilance and consulting services.  SCI offers competitive pay, generous PTO and benefits for all full time employees, a fun work environment with many perks, growth opportunities and experience in a fascinating field! We encourage all applicants to view our company overview video at www.safetycall.com.

Position Description

The Industry Representative position is responsible for responding to incoming cases via the telephone regarding potential adverse events from pet owners and veterinarians related to various animal health products manufactured by an animal health client of SafetyCall. Industry Representatives provide answers to general inquiries on routine product use, such as clarification and information slated on product labels or inserts, and document lack of efficacy cases, product complaints, customer service and other inquiry cases. This position may also respond to and process product refund requests.  Industry Representatives take full histories and details of the events, triage the cases and provide accurate medical, health and safety information to the callers. Industry Representatives must accurately document each case in an electronic record to facilitate adverse event reporting and to ensure the well-being of the animals. Industry Representatives also handle minor human exposures to animal health products.

This position is in a call center environment or remote from home if applicable. Given the nature of the position, many pet owners are calling under emergency circumstances and are therefore in distress.  Industry Representatives must be able to manage cases under pressure and be comfortable talking to people in various emotional states.

During the slower season, November-March, this position will be trained to manage other types of calls and/or additional administrative or phone related tasks.

Schedule

Full-time, 40 hours per week. April-October normal hours are M-F varying 8 hours shifts between 8AM-5PM CST. There may be occasional weekend shifts required during these months. From April-October, very limited vacation use is permitted due to the work load. November-March, the position is daytime hours but will include up to 2 weekends per month.

Required Experience, Skills, Knowledge and Abilities

  1. CVT/LVT/RVT Certification. Candidates must have an active Minnesota CVT License or be eligible to obtain it upon hire. (To be eligible for Minnesota certification, candidates must have graduated from AVMA accredited program and passed the national VTNE exam.)
  2. 6 months of work experience as a certified/licensed technician in a veterinary clinic/hospital
  3. Proficiency with keyboarding and data entry, PCs, Microsoft Office, and common computer software and hardware.
  4. Excellent verbal and written communication that is clear, concise, professional and empathetic
  5. Strong attention to detail and the ability to multitask
  6. Customer service focused attitude and behavior
  7. Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form
  8. Ability to accurately add, subtract, multiply, and divide using whole numbers, common fractions, decimals, ratios and percentages
  9. Ability to maintain regular and punctual attendance.

Remote Agent Requirements:

Candidates who work remotely must have or be willing to obtain and maintain at their expense certain IT requirements including a land line telephone with the ability to connect to a headset (cell phones cannot be used), reliable, high-speed cable modem internet service, PC computer (no Macs) with Windows 10 and the capability to display two monitors. Candidates must also have a designated home office area that meets ergonomic requirements and a locking file cabinet. Remote staff may not have any other responsibilities during the time they are working such as caring for dependents.

To Apply

Interested candidates should submit their resume and cover letter or introductory email to careers@safetycall.com. Introductions should include your availability and any scheduling restrictions, salary requirements and why you are a good fit for the remote position (if applicable). Submissions without a cover letter or introductory email that includes the requested information will not be considered. Our team will review each submission and contact the candidates that most closely match the qualifications.

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    Full-Time Employee Benefits

    • Paid time off
    • Medical and Dental insurance with employer contributions
    • Short Term Disability / Long Term Disability
    • Life Insurance
    • 401K with company match
    • Flexible Spending Account / Health Savings Account

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    Fun Facts about Working at SafetyCall

    Annual seasonal social and team-building events include:

    • Summer lawn bowling tournament and gathering at Brits Pub
    • Annual holiday celebration each January
    • Employee recognition awards (including years of service and SafetyCall’s kudos program)
    • Wine education seminars and tastings
    • Employee appreciation program includes meals catered in monthly
    • Birthdays celebrated monthly
    • Veterinary staff offers complimentary continuing education sessions for credit to veterinarians and certified veterinary technicians in the Twin Cities area as well as other states
    • Complimentary continuing education seminars are also available for pharmacists, EMTs and paramedics