Careers

About Us

SafetyCall International, PLLC (SCI) is a 24/7 multidisciplinary health care practice, licensed by the boards of Medicine, Pharmacy, and Veterinary Medicine, that provides manufacturers with adverse event management, regulatory reporting, post-market surveillance, customer service and consulting services.

Benefits of Employment with SCI

Our employees enjoy many benefits including:

  • Ability to work from home
  • Medical Insurance Options
  • Dental Insurance
  • Vision Insurance
  • Pet Insurance
  • Accident Insurance
  • Life Insurance
  • Short & Long Term Disability
  • 401k with Match
  • Paid time off
  • Paid holidays
  • C/E & License Reimbursement
  • Incentive Programs
  • And Many more!

States We Work In

Our employees work in multiple states throughout the country! Want to know if we’re hiring in your state? See the list below:

  • Arizona
  • Arkansas
  • Colorado
  • Florida
  • Georgia
  • Illinois
  • Kansas
  • Louisiana
  • Michigan
  • Minnesota
  • Nebraska
  • Nevada
  • New Mexico
  • North Carolina
  • North Dakota
  • Oklahoma
  • South Dakota
  • Tennessee
  • Texas
  • Virginia
  • Washington
  • Wisconsin

Work from Home Requirements

Do you want to work with us from the comfort of your home? Here’s what you’ll need:

IT Requirements

  • High Speed Internet (not WiFi)
  • Landline phone (with a head set)
  • Computer with Windows 10 Home or Pro Edition Operating System
    • Must have Windows 10 Microsoft Word & Excel
    • Desktop & Laptops can be used, but must be able to connect up to 3 monitors
    • No Apple computers
  • Surge Protection

Remote candidates may be asked to provide specific information about their IT equipment and internet provider. More information about our IT requirements are provided during the interview process.

In addition to the IT requirements listed above, candidates must also have a designated home office area that meets certain requirements and may not have any other responsibilities during the time they are working such as caring for dependents.

Job Openings

Thanks for your interest in employment with SCI! Please see our open positions below. To apply, send a cover letter and resume to careers@safetycall.com. We review all applications and will schedule interviews with those who most closely match our needs.

Thank you!

-The HR Team


LPN Health Information Specialist

The LPN, Health Information Specialist position is responsible for managing and documenting adverse events, lack of efficacy cases and product safety/product use inquiries via telephone and email reported by consumers and health care professionals related to various dietary supplements, over the counter and prescription drugs and other consumer products. This position also manages exposure cases for household and industrial products/chemicals. Health Information Specialists triage cases, provide health, safety and technical product information to consumers and health care professionals and escalate cases to trained medical professionals as needed.

Health Information Specialists document cases received via phone and email into SafetyCall’s electronic databases to facilitate adverse event reporting to regulatory organizations such as the EPA and FDA on behalf of our clients. Health Information Specialists may also follow-up on reported cases via phone and/or email to ensure the wellbeing of the consumer and gather additional information regarding cases such as recovery/health status or additional product information. SafetyCall offers possible growth opportunities for Health Information Specialists and the opportunity to get involved in various company committees along with case presentation opportunities.

This position is in a professional office setting or remote from home.

Schedule: This is a mainly evening shift position. Shifts are 8 hours between the hours of 2PM-12AM CST with occasional earlier mid shifts (11AM-7PM, 12PM-8PM CST). The work days will vary and will include weekends (typically 2 per month, both Saturdays and Sundays) and some holidays. Overnights are not required. Because of weekend scheduling, staff will work more than 5 consecutive shifts in a row during weeks they work a weekend.  While we may be able to work with some minor scheduling restrictions, flexibility in availability is highly preferred as we operate 24/7.Scheduling is done several weeks in advance. Please note that the first 4-6 weeks will be mainly daytime hours for training.

No Background/experience in the regulatory, toxicology or pharmaceutical field is required. We offer an extensive and ongoing training program.

Qualifications

  • Current Licensed Practical Nurse (LPN) in good standing
  • 1+ years work experience as an LPN or similar role in the healthcare field.
  • 1+ years experience with customer service, either in person or via the telephone strongly preferred.
  • Proficiency with keyboarding and accurate data entry, PCs, Microsoft Office, and common computer software and hardware
  • Ability to effectively communicate, both verbally and in writing, during stressful or high pressure situations as well as on a regular basis
  • Ability to work varying  shifts including days, evenings and weekends (both Saturdays and Sundays)
  • Ability to maintain regular and punctual attendance
  • Ability to deliver high quality customer service with patience and compassion
  • Ability to work cohesively as part of a team
  • Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form
  • Excellent verbal and written communication that is clear, concise, professional, empathetic and compassionate

Certified Pharmacy Technician Health Information Specialist

The CPhT Health Information Specialist position is responsible for documenting incoming cases via telephone and email from consumers and health care professionals reporting potential adverse events and lack of efficacy claims, triaging calls and responding to customer service inquiries and/or product safety/use questions related to a drug product client of SCI. CPhTs document cases into electronic databases to facilitate adverse event reporting. CPhTs may also follow-up on cases via phone and/or email to ensure the wellbeing of the caller and gather additional information about cases as needed.

The normal hours of the position are Monday-Friday, 9am-5pm CST. Employees may also be required to work some holidays.

No Background/experience in adverse event reporting is required. We offer an extensive training program.

Qualifications

  • Active CPhT license
  • 1+ years experience as a pharmacy technician
  • 1+ years customer service or call center experience preferred
  • Ability to multi-task and work efficiently and analytically under pressure and in high stress situations in a fast-paced, call center environment
  • Proficiency with keyboarding and data entry, navigating PCs, navigating the internet and using common computer software and hardware
  • Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form
  • Excellent verbal and written communication that is clear, concise, professional, empathetic and compassionate
  • Ability to maintain regular and punctual attendance
  • Strong customer service focused attitude and behavior

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  • Connector.

    Full-Time Employee Benefits

    • Paid time off
    • Medical and Dental insurance with employer contributions
    • Short Term Disability / Long Term Disability
    • Life Insurance
    • 401K with company match
    • Flexible Spending Account / Health Savings Account

  • Connector.

    Fun Facts about Working at SafetyCall

    Annual seasonal social and team-building events include:

    • Summer lawn bowling tournament and gathering at Brits Pub
    • Annual holiday celebration each January
    • Employee recognition awards (including years of service and SafetyCall’s kudos program)
    • Wine education seminars and tastings
    • Employee appreciation program includes meals catered in monthly
    • Birthdays celebrated monthly
    • Veterinary staff offers complimentary continuing education sessions for credit to veterinarians and certified veterinary technicians in the Twin Cities area as well as other states
    • Complimentary continuing education seminars are also available for pharmacists, EMTs and paramedics