About SafetyCall International, an Adverse Event Reporting Company

The Benefits of Working with SafetyCall

World’s largest provider of human and animal adverse event management services.

Managed over 4,000,000 product incidents in our 20 years in business as SafetyCall.

Over 40 years of experience and expertise in adverse event management.

Only healthcare practice triple-licensed by the boards of medicine, pharmacy, and veterinary medicine.

Our experts are frequently asked to consult with regulatory agencies, industry, academia, and to present at state and national conferences.

We developed the model for medical contact center services for commercial and consumer product manufacturers.

SafetyCall® operates a 24/7 adverse event call center. Our practitioners are the national leaders in product safety and clinical toxicology and are recognized throughout the country for their knowledge and experience. We have professionally authored over 100 product safety position papers and technical reports, published numerous articles and methodical abstracts in leading specialized journals, contributed a variety of book chapters, and given hundreds of scientific presentations in leading qualified venues.

Our expertise has been recognized and sought by certified groups and major regulatory bodies such as the FDA, EPA, and CPSC for issues related to product safety.

SafetyCall’s staff of health care providers is available 24/7. Services include: emergency assessment, treatment advice followed by comprehensive documentation of events surrounding any unintended product exposure, timely and complete adverse event regulatory reports involving EPA registered products, drugs and other products regulated by the FDA, or products regulated under TSCA. Cases are documented in a validated total pharmacovigilance software solution for the collection, management, assessment, and reporting of adverse events.

SafetyCall also operates the Pet Poison Helpline, a 24/7 international animal poison control service for veterinarians and pet owners. SafetyCall International and Pet Poison Helpline are located in Bloomington, MN.

Statement of Professional Practice Culture Statement

Our professionals are foremost experts in their field

Leo Sioris, PharmD

Chief Executive Officer

Rick Kingston, PharmD

President, Regulatory & Scientific Affairs

Kelly Sioris, PharmD

President and Chief Operating Officer

Dean Filandrinos, PharmD, MS

Chief Information Officer, VP, Strategic Operations

John Gualtieri, PharmD, MLS

Sr. Vice President & Chief Pharmacovigilance Officer

Katie Michels

Vice President, Sales, Marketing & Client Services

Christina LaRue, SHRM-SCP

Vice President, Administration

Ahna Brutlag, DVM, MS, DABT, DABVT

Vice President, Veterinary Services & Sr. Clinical Toxicologist

Kathy Wahlers

Sr. Director, Sales and Marketing

Jeannie Possis

Director of Sales

Michael Kinnan, MD

Medical Director

Lynn Hovda, DVM, RPh, MS, BS, ACVIM

Director, Veterinary Medicine

Renee Schmid, DVM, DABT, DABVT

Director, Veterinary Medicine

Ryan Seaverson

Director, Quality & Compliance

Jessica Paske-Driscoll

Director, Operations

Jessica Gregory

Director, Client Services

Katelyn Schmidt, SHRM-CP

Director, Human Resources

Tammy Johnson

Director, Training & Development

Ashley Brown, PharmD

Manager, Clinical Toxicology, Sr. Clinical Toxicologist & Pharmacovigilance Officer

Abby Nordaune

Regulatory Manager, Client Liaison & Sr. Health Information Specialist

Daniel E. Keyler, PharmD, FAACT

Consulting Senior Clinical Toxicologist

Our history

SafetyCall staff have managed over four million product incident cases, positively impacting the safety of products worldwide.

Our values

We care

We care for our clients.
We care for each other and make each other better.
We care for our callers (our client’s customers).

We creatively find innovative solutions

We creatively find innovative solutions for our clients and anticipate their needs. With an entrepreneurial spirit and a relentless discipline, we strive to execute with perfection and on time delivery.

We develop expertise

We develop expertise by providing an encouraging and collaborative environment where the individual can learn, grow and flourish.
We discover and share knowledge through teaching, continuing education, and dissemination of information through multiple portals.
We develop creative thought leaders committed to acting and delivering on their responsibilities.

We pursue excellence

We pursue excellence and seek to lead and be the best in all that we do well.
We persevere and work hard to succeed in a competitive society.

We act as a cohesive company

We act and behave independently as a cohesive company and fervently protect our reputations.

Respect

We treat each other with dignity, fairness, kindness and politeness.
We will communicate with each other, our clients, and our callers with respect.
We exercise open communication and keep our coworkers informed of pertinent information.
We are respectful of one another’s time.
We recognize and celebrate the value in ourselves and others.
We listen to what others have to say and encourage frank and open dialogue.
We are respectful of the company’s resources and we do not waste.
We are respectful of our indoor and outdoor environments and encourage recycling.

Integrity, Honesty, & Trust

We maintain high standards of social, ethical and organizational performance in all job-related activities.
We never compromise our standards or principles.
We are honest and fair at all times.
We always act in the best interest of the team and organization rather than acting primarily to advance our own personal agenda.
We match our behaviors to our words and take responsibility for our actions.
We earn our clients and each others’ trust and do the right thing at all times, even when no one is watching.
We have the courage to speak up when our point of view is at odds with a manager’s perspective.
We are transparent and open and communicate what we are thinking or feeling, even when it is uncomfortable or unpopular.
We keep our word, follow through on promises, and deliver on time.

Compassion

We show care and concern for those in a crisis by being considerate, patient, sympathetic and professional.
We are conscious of our callers’ anxiety and distress and will use our knowledge and skills to comfort and reassure.
We are empathetic and understanding of our clients, callers and coworkers.

Accountability

We are prepared and deliver what we promise.
We accept responsibility for our decisions and actions.
We assume ownership of all assigned responsibilities and strive for excellence.
We are results oriented. We ask for assistance and communicate appropriately when we cannot meet our commitments.
We take responsibility for our mistakes, learn from them, and apply the lessons learned to future actions or decisions.

Teamwork

We encourage a strong work ethic based on the cooperative efforts of the whole and expect a high level of performance.
We collaborate with each other and empower one another while working cooperatively to achieve our goals and fulfill our mission.
We will not focus on who gets the credit but we will also celebrate individual accomplishments and make an effort to acknowledge others’ efforts and good work.
We encourage solicitation of feedback from others as well as constant communication.
We embrace diversity in thought, ideas, and people.
We learn from each other and share our knowledge and expertise.
We approach our work with a positive attitude and high energy.

Professionalism

We will be accurate and use facts, not assumptions.
We are mindful of our clients’, SafetyCall’s, and the callers’ confidential information and protect it fully.
We use a proactive approach to remedy conflict or stressful situations.
We are readily accessible to our clients and to each other—our doors are always open.
We are hospitable towards our guests.
We speak up if we disagree but we are also able to accept decisions that are made.
We respond to client requests immediately.
We approach our work with humility and with awareness both of what we do not know and that which we do know, making each other and our clients better in the process.

Loyalty

Our loyalty is not only to each other, but to the good of the entire company.
We support the company and stand up for our coworkers.
We avoid conflicting interests and make all professional decisions based on merit, not for personal interests or personal gain.

Our Proven Process

Discovery and Client Needs

About Us
About You
Our Proven Process
Our Expertise & Experience

Proposals and Agreements

Match Services
Submit Proposal
Execute Master
Service Agreement

Implementation

Telecom & Database Setup
Master Product List
Clinic Specific Training

Medical Contact Center

Adverse Event Magagement
Incident Documentation
Incident Assessment
Surveillance
Client Liaison

Regulatory Compliance

Regulatory Report Prep
Regulatory Submissions
FDA, EPA, CPSC & Health Canada
Risk & Hazard Assessment

Ongoing Support

Dedicated Client Liaison
Case Notifications
Client Database Portal
Quarterly Summary Reports

Awards & Recognition

We are honored to be recognized as a StarTribune Top Workplace for 13 years! The Top Workplace award represents the hard work and dedication that our employees give to our clients, our callers, our community, and most importantly, to our mission of making this world a safer place.

We have received awards through our associations as trusted experts in the industry. Awards include: NutraChampion Award, AHPA Herbal Insight Award, SOCAP Award.

Professional Affiliations and Certifications

We value our clients and strive to cultivate strong, mutually beneficial relationships with them

They provide a truly wonderful service and one that we can be proud of, so I am proud to say that we work so closely with them and it shows that we value this type of service!

Scott Lyons, Director of Global Quality, Isagenix

SafetyCall’s partnership and services have allowed us to better serve our customers both within and outside of normal business hours. The ability to utilize Safety Call during normal business hours has allowed for more cohesive training (instead of having to split training between multiple groups). Safety Call’s partnership has ensured that we maintain the excellent level of service that our customers have come to expect and deserve from us.

Sarah Cline, Boehringer Ingelheim

We have been extremely happy with the attention to detail, professionalism, open communication and responsiveness exhibited by the SafetyCall staff with our company and its employees. The relationship has made the adverse event intake and reporting process far less cumbersome.

Scott A. Krick DVM, Technical Service, Veterinarian – Companion Animal Norbrook, Inc.

The determination of whether an adverse event rises to the level of being classified as a serious adverse event is best made by a medical professional. My recommendation is to utilize the expertise of Safety Call. They are an excellent group that specializes in this very service.

Tara Couch PhD, Owner, TLC Regulatory and Laboratory Consulting

What we try to do as trade associations is to promote responsibility and SafetyCall measures and monitors, and assures it! My thought was Safety Call is, in my opinion, the single most important company to several industries.

Scott Steinford, CEO, Trust Transparency Consulting