Below you'll find a list of all posts that have been tagged as “Quality Assurance”
Annie Asplen, Paramedic, MS
Medical Writer, Regulatory Assistant, Senior Information Specialist
Most of our work is done independently, with team members helping callers one-on-one. Because of this, it can be difficult for our agents to assess the quality of their own work, which is vital to continued improvement. That’s why our quality control (QC) program is in place to help …
Annie Asplen, Paramedic, MS
Medical Writer, Regulatory Assistant, Senior Information Specialist
At SafetyCall, we realize that the quality of our work can mean the difference between success and failure for our clients. For our callers, it can mean even more, since our first aid recommendations often determine how potentially dangerous chemical exposures are handled. To say that we take this …
