Our Clients and their Customers can count on us to always be our best!

Annie Asplen, Paramedic, MS
Medical Writer, Regulatory Assistant, Senior Information Specialist

Some employees have been with SafetyCall for a decade or more. Some of us have bachelor’s degrees, master’s degrees, or doctorates. Some of us have taught university classes in public health, published papers on toxicology, or trained newly-hired employees. With that kind of experience, it would be easy to …

Quality Isn’t Just a Word at SafetyCall

Annie Asplen, Paramedic, MS
Medical Writer, Regulatory Assistant, Senior Information Specialist

At SafetyCall, we realize that the quality of our work can mean the difference between success and failure for our clients. For our callers, it can mean even more, since our first aid recommendations often determine how potentially dangerous chemical exposures are handled. To say that we take this …

For SafetyCall Clients, Our Expertise is Peace of Mind

At SafetyCall, our clients often tell us we bring them “peace of mind.” We love to hear that, since our mission is to make the world a safer place by assuring and providing quality care for our clients and their customers. The customer piece is especially important to our clients, and it’s where our Call Center shines.

SafetyCall health …

Which Adverse Events need to be documented in a Validated Database?

Ryan Seaverson
Quality Assurance & Regulatory Manager

Many of our clients at SafetyCall market products that are regulated by the FDA, which makes the companies subject to numerous record keeping requirements, including the documentation of adverse events. The FDA defines the term “adverse event” as any health-related event associated with the use of a FDA regulated product that is adverse. …

Adverse Event Best Practices for Businesses Engaged in Social Media

Rick Kingston
President, Regulatory and Scientific Affairs/Sr. Clinical Toxicologist

It’s been more than a decade since Facebook and Twitter launched in the mid-2000s. At the time, we couldn’t have predicted the sphere of influence social media would have on society – and our businesses.

For most companies, social media has become a managed function alongside more traditional marketing functions like …

Surveillance of Adverse Events for Dietary Supplements

It’s been 10 years since mandatory adverse event reporting (AER) for dietary supplements and OTC drugs has been in place.  During that time there has been an evolution of systems and processes associated with AERs.  The focus has shifted from manufacturers simply meeting the letter of the law and filing Serious AEs with the FDA to them being held accountable …

Cochrane review of carotenoids’ role

A recent Cochrane review entitled “Antioxidant vitamin and mineral supplements for slowing the progression of age-related macular degeneration” provided a useful review of the science on the topic.  But, like many studies that review or discuss the use of dietary supplements, the authors qualified the positive data with an often times used cliché suggesting there just “might” be a …

Overstated Risk: Calls to Poison Control Centers

Dr. Rick Kingston shares this thoughts with Nutra Ingredients-USA on dietary supplement adverse events and the overstated risk of poison control center data.

A study that found a rising tide of reports to poison control centers about dietary supplement exposures reaches some faulty conclusions, say experts familiar with adverse event reporting.

Legal Aspects of Adverse Event Reporting

By Rick Kingston, President, Regulatory and Scientific Affairs

In addition to contributing to product safety, adverse event monitoring and post market product surveillance help reduce liability and risk for manufacturers and other stakeholders. In legal liability cases, manufacturers are held to a relatively high standard of care. So, when a manufacturer has a product issue and gets sued, one of …